Oracle Fusion Operational Excellence Leader

Unlimited Potential.

Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world’s leading brands ― and our employees’ careers ― by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We are passionate about our work, we believe there is always a better way, and we are looking for professionals like you.

Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world’s leading brands ― and our employees’ careers ― by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We are passionate about our work, we believe there is always a better way, and we are looking for professionals like you.

Want to be part of something powerful? It is time to look at Taylor.

Taylor Corporation is looking for an experienced Oracle Fusion Operational Excellence Leader to lead and manage ongoing support, optimization, governance, and continuous improvement of Oracle Fusion Cloud ERP across Finance, Supply Chain, Manufacturing, Procurement, and related business functions.

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

• Own end-to-end production support for Oracle Fusion Applications
• Lead incident, problem, and change management processes
• Establish and monitor SLAs, KPIs, and operational scorecards
• Oversee ticket backlog management and prioritization
• Ensure system stability during quarterly Oracle updates

• Lead and develop onshore and offshore functional analysts
• Drive performance management, knowledge growth, and cross-training
• Manage third-party partners and Oracle Support relationships
• Conduct independence and capability assessments across team members
• Promote automation and continuous improvement within support operations

• Identify and prioritize enhancement opportunities aligned to business strategy
• Drive automation of manual processes and reporting where feasible
• Facilitate root cause analysis to reduce recurring incidents

• Develop executive-level dashboards tracking:
• Incident trends
• Ticket volumes
• SLA adherence
• Automation progress
• Enhancement pipeline
• Provide leadership updates on system health and risk posture

• 7+ years of ERP experience with at least 3–5 years in leadership
• Deep functional knowledge of Oracle Fusion (SCM or Manufacturing focus preferred)
• Experience managing production support in a complex enterprise environment
• Strong vendor and offshore team management experience
• Demonstrated experience establishing operational KPIs and governance frameworks
• Excellent executive communication skills

• Experience leading post-implementation stabilization
• Familiarity with automation tools and AI-enabled support solutions
• Experience or knowledge of CPQ, OTM, and Flexi-Pro

The anticipated annual salary range for this position is $130,000 - $150,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable…