Principal Technical Trainer

Job Description

Thomson Reuters ONE PS Training Team is seeking an energetic Principal Technical Trainer to join our dynamic, global team. In this role, you’ll co-create a training program and deliver expert training to customers and partners, empowering them to maximize efficiency, streamline workflows, and fully harness the transformative capabilities of our cutting‑edge CoCounsel Legal software. As part of a high‑profile investment in advanced AI technology, you’ll help customers unlock the full potential of generative AI in legal workflows—making a direct impact at the forefront of legal technology and shaping innovative customer experiences.

As a Principal Technical Trainer, you will play a vital role in empowering customers and partners to maximize their use of CoCounsel Legal and other legal products. You will collaborate closely with the Lead Curriculum Designer, Principal Curriculum Designer, Learning Experience Designer, and Professional Services Consultants to help develop a comprehensive training program spanning product, adoption, and business transformation. In addition to delivering engaging training sessions, you’ll help create and maintain high‑quality training content in a variety of formats—including instructor‑led workshops, on‑demand and eLearning courses, videos, and certification exams—ensuring that materials consistently reflect the latest product capabilities and drive impactful learning experiences.

If you’re a self‑starter who thrives in fast‑paced environments, rapidly masters new concepts, and brings contagious enthusiasm to every challenge, this is your opportunity to make a meaningful difference by elevating customer experiences and driving real value through innovative legal technology.

• Lead product training with a primary focus on CoCounsel Legal; deliver training on Legal Tracker, HighQ, Westlaw, and Practical Law as business and customer needs evolve
• Deliver multi‑client workshops and single‑client (dedicated) sessions, virtually or onsite at customer, partner, or company locations
• Partner with the Lead Curriculum Designer, Learning Experience Designer, Professional Services, SMEs, and customers to identify training needs and delivery methods for customer and partner training
• Review and synthesize content from colleagues and external experts, to co‑create training that successfully drives business transformation, AI‑first mindsets, and deep CoCounsel expertise for customers and partners
• Stay current on professional‑grade AI, legal practice, and market developments to ensure content remains accurate, relevant, and aligned to business goals
• Continuously update training assets aligned to product releases across various formats such as live instructor‑led workshops, webinars, office hours, on‑demand workshops, eLearning, videos, certification exams, and toolkits
• Maintain core materials (instructor and participant guides) to ensure accuracy, clarity, and accessibility
• Collect and analyze learner feedback and training data (e.g., surveys, NPS, completion/adoption metrics) to drive continuous improvement and close curriculum gaps
• Build and maintain deep product expertise in CoCounsel Legal and across the legal product portfolio
• Proactively use generative Thomson Reuters AI tools to accelerate work, improve deliverables, and iterate quickly; continuously learns new AI features and best practices
• Record time and engagement details to support accurate billing and utilization reporting;
  Submit timely expense reports for any business travel
• Support training operations by delivering timely attendance reports and other operational tasks as needed (e.g. managing waitlists)

• Juris Doctorate (JD) with bar admission in at least one U.S.…