Director of Program Services

We are seeking a Senior Director to lead and oversee disability support programs across the Duluth, Virginia, and North Branch areas. This role ensures the delivery of high-quality, person-centered services for individuals with disabilities, drives operational and financial performance, leads process improvements, and fosters staff development.

• Lead and manage disability services programs in alignment with the organization’s mission and compliance standards.
• Oversee intake, screening, and individualized service planning, ensuring person-centered, timely, and accurate execution.
• Monitor and ensure proper implementation, evaluation, and documentation of service plans in accordance with licensing requirements.
• Recruit, train, evaluate, and support program staff; oversee team performance and development.
• Ensure programs meet occupancy, staffing, and budget goals.
• Stay informed of and integrate updates to state regulations and policy requirements.
• Identify community needs and lead the development of new programs and services.
• Collaborate on organization-wide process improvements for enhanced service delivery.
• Manage investigations into reports of neglect or abuse of vulnerable adults.
• Cultivate relationships with external stakeholders including counties, case managers, and community partners.

• Minimum 3 years of supervisory experience in programs serving vulnerable adults or children.
• One of the following education/work experience combinations:
• Bachelor’s degree in behavioral science or related field + 1 year of relevant experience.
• Associate’s degree + 2 years of relevant experience.
• 4 years of direct care experience.
• Or a Bachelor's degree with 5+ years of leadership experience in disability or human services.
• Ability to pass background and MVR checks.

• Health, dental, and life insurance (Full-time)
• 403(b) retirement plan with employer match
• Paid Time Off (PTO)
• Paid training and employee referral bonus
• Short/long-term disability coverage
• Employee Assistance Program (EAP)

• Director

• Full-time

• Other

• Non-profit Organizations