Patient Care Supervisor

Job Summary

The Patient Care Supervisor will provide day-to-day supervision, leadership, clinical care and/or education processes for the clinical staff. This position is responsible for meeting the established standards of practice and patient care, supplies and equipment, and coordinating teamwork with all members of the health care team. This position will maintain interface with physicians, providers, patients and administrative support staff to resolve problems relating to clinic services and communicate to Clinic Nurse Manager or Clinic Director.

Department:
Clinics

Supervisor:
Clinic Nursing Manager

We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The wage range for this position is $84,549.40—$ annually. This range reflects the base salary for this position.

• Provide a consistent, visible, and accessible leadership presence at their clinic
• Creates an environment of patient care that is safe, effective, patient-centered, timely, efficient, and equitable.
• Establish and maintains a positive working environment.
• Provides necessary equipment and resources for staff to complete their work.
• Ensures adequate staffing, adjusting staffing plans as necessary to ensure quality care and productivity levels.
• May fill in for clinical support staff when staffing gaps exist.
• Ensures consistent delivery of quality care for patients and customers and works with the interdisciplinary team to promote best outcomes.
• Serves as a resource and support person for Front Desk, Call Center and Referral operations within their clinic locations.
• Provides resources and education to staff regarding job role expectations and key performance behaviors.
• Supports ongoing training through regular staff meetings and assists staff in seeking out training opportunities.
• Communicates new / revised policies, protocols, and instructions to assigned personnel.
• Interviews, hires, trains, coaches, evaluates staff and provides regular performance reviews, addressing performance issues in collaboration with the Clinic Nurse Manager.
• Develops and utilizes comprehensive orientation and training for all new staff to ensure success.
• Monitors, reviews, and corrects timecards as needed to ensure accurate documentation of hours worked.
• Maintains current certifications in specialty and continues education when necessary as well as tracks and maintains for staff as needed.
• Ensures customer/patient concerns are addressed in a timely manner.
• Role models professional interpersonal communication in the work environment
• Leads quality measures and process improvement activities within Clinic.
• Oversees inventory levels and supplies for department
• Address issues escalated by providers, staff and patients; seek out appropriate leaders or partners to problem solve and process improve.
• Work collaboratively with department leadership in administrating policies and procedures regarding patient flow and utilization of space, time, supplies and equipment.

• Minimum Education:
  
  High School graduate or equivalent
• Graduate from an accredited school of Nursing
• Must have at least three years’ experience as a Registered Nurse (RN) in a clinical role.
• Ability to communicate effectively, work collaboratively with others and work independently with minimal supervision.
• Demonstrated ability for problem solving, attention to detail, decision-making, continuous improvement
• Ability to learn and use electronic health record and other computer programs.

• Two years leadership/management experience preferred.
• Previous Supervisory or leadership experience

• Current Minnesota RN licensure
• Current American Heart Association BLS for Health care Provider Certification

• 72 hours per two-week pay period
• Monday–Friday, 8:30 AM–5:00 PM

• Paid Time Off accrued starting on first paycheck
• Medical, Dental, and Vision (discount plan) coverage
• Flexible Spending Accounts
• Life, AD&D, and Disability Insurance
• Pension Plan (PERA) with 7.5%…