Case Manager; MN, Saint Paul

About the Organization Model Cities of St. Paul, Inc. is a non-profit organization dedicated to creating transformational, community-driven opportunities that address root causes of racial and socio-economic inequities. Founded in 1967, our mission is to promote social and economic prosperity by providing access to opportunities that stabilize and develop families and communities. Model Cities provides an array of services including those that address barriers to homelessness and housing, economic development and asset building and youth development.

Our organization is committed to promoting a diverse, inclusive, and equitable workplace, which ensures our services respond effectively to the evolving needs of our community. Our Board, leadership team and staff are broadly representative of the 65% BIPOC communities we serve.

EOE Statement Model Cities is committed to providing an environment that is free from discrimination. Model Cities prohibits discrimination against any employee, job applicant or client because of that person’s race, color, creed, religion, sex, national origin, age, disability, sexual orientation, marital status, genetic information, pregnancy, status with regard to public assistance, military status, family status, or any other characteristic protected by applicable law.

Category Social Services

Position Housing Case Manager

Full-Time/Part-Time Full-Time

Description

HOUSING CASE MANAGER

Who We Are

At Model Cities, our mission is to promote social and economic prosperity by providing access

to opportunities that stabilize and develop families and communities. Since 1967, our

work has supported marginalized and underserved communities, emphasizing meeting the needs and investing in the economic stability and vibrancy of BIPOC Minnesotans

in Saint Paul. Model Cities offers a range of services that address barriers to homelessness, housing, home ownership, economic development, and financial well-being. Our organization is committed to fostering a diverse, inclusive, and equitable workplace, ensuring that our services effectively meet the evolving needs of our community.

About the Position

The Housing Case Manager plays a key role in supporting families who have experienced homelessness by providing on-site case management within a permanent supportive housing program. Managing a caseload of up to 20 households, the Case Manager assists families in achieving housing stability and self-sufficiency through personalized service coordination and goal planning. This role involves guiding families from their initial entry into the program through their tenancy and eventual transition to stable, independent housing.

Success in this role requires strong interpersonal skills, cultural sensitivity, and the ability to balance compassion with accountability. The Housing Case Manager must be adaptable, resourceful, and proficient in conflict resolution, as well as collaborating effectively within a supportive housing team. The role is supervised by the Director of Shelter and Housing Services in the Supportive Housing department and aims to empower families facing significant barriers to achieve their full potential.

The Role

As a Housing Case Manager, you will support families who have experienced homelessness and are now living in permanent supportive housing. You will work directly with up to 20 households, helping them navigate the path toward long-term housing stability and self-sufficiency. This role requires a compassionate, client-centered approach, with a focus on building trust, assessing needs, and implementing individualized service plans that align with each family's goals.

The Housing Case Manager will utilize both technical and interpersonal competencies to guide families from program entry through tenancy and eventual transition to stable housing. You will work collaboratively within a supportive housing team, serving families with the most significant barriers and helping them achieve their greatest successes. Cultural awareness, adaptability, and strong conflict resolution skills are essential, as is the ability to balance empathy with accountability in a dynamic and mission-driven environment.

Essential duties and responsibilities:

Administrative Responsibilities

• Participate actively in case management, tenant, team, supervision, and interagency meetings.
• Complete assigned administrative tasks promptly and accurately.
• Attend internal and external professional development and training sessions.
• Follow agency financial procedures for processing purchase orders and financial transactions.
• Assist in monitoring program spending and budget adherence.
• Support the development and implementation of client-related projects and activities.
• Maintain accurate and timely client records (paper and digital) in accordance with agency standards.
• Contribute to the creation and updating of program materials (e.g., guidelines, brochures).
• Collect and report data for program evaluation and quality improvement processes.
• Enter and…