Terminal Operations Coordinator

Open Position Details

The current shift openings for this role is Wednesday - Saturday overnight from 08:30pm - 07:00am.*

* Please note that shifts can change, this is just the current opening of the team. Also, there is sometimes opportunities for overtime or covering others shifts as needed to accommodate sick time or vacation time of team as this department runs 24/7, 365 days a year.

This is a safety-sensitive position which will require a pre-employment drug screen.

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.

Supervisory – Reports to assigned Terminal Operations Assistant Manager

Organizational – Extensive contact with other MAC departments including Airside Operations, the Emergency Communications Center, Trades, Field Maintenance and Concessions. Minimal contact with MAC Chairman and Commissioners

External Business – Frequent contact with MAC tenants, airport community, vendors, contractors, Federal Agencies, and other external organizations. This position also includes contact with the general public

• Receive incoming calls for Terminal Operations and Facilities during assigned shift. Engage the on-call personnel as needed
• Allocate and communicate the daily use of all common use gates, ticket counters, baggage handling systems and other common use equipment to airlines stakeholders
• Track use of all MAC common use facilities including gates, ticket counters and baggage handling systems
• Monitor and coordinate daily airport operations to ensure compliance with MAC ordinances and policies
• Communicate with pilots, airline personnel, contracted service providers, TSA, CBP, the public and others
• Respond and conduct initial investigation for incoming service calls
• Monitor activity and use of Terminal 1, Terminal 2, and other assigned areas
• Assist with scheduled and unscheduled utility shutdowns
• Assist with the coordination of various terminal and airport construction projects as needed
• Responsible for monitoring and making corrections as needed to terminal seating, sign stanchions, queue stanchions and other facility needs during assigned shift
• Respond to emergencies and maintenance issues at Terminal 1 and Terminal 2
• Monitor and support customer service functions for departure level and checkpoint queue operations as assigned
• Coordinate common use terminal asset assignments and changes with airline personnel and ground staff
• Accommodate aircraft diversions by coordinating gate assignments, parking areas, and ground handling needs in cooperation with Airside Operations and other stakeholders
• Continuously maintain situational awareness of airport and terminal activity
• Update public digital signage and displays
• Perform routine indoor and outdoor inspections of the terminal, gate aprons and passenger boarding bridges
• Issue work orders using computerized systems and coordinate required maintenance and cleaning activities with other MAC departments, contractors, airlines, and terminal tenants
• Host and attend meetings, both in person and virtual
• Performs miscellaneous projects and duties as assigned

• Perform position responsibilities in accordance with MAC Policy 20-01 in the Human Resources Policy and Procedure Guide.

• Proactively support a safe working environment through the use of personal protective equipment and following established policies & procedures
• Subject to long, irregular hours with varying and unpredictable situations

• Perform duties in a manner that supports MAC’s commitment to the community and environment.

• Customer…