Teller​/Accounts Representative

About The Role

Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated, and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well‑being of our customers while delivering a “Raving Fans” experience for both customers and employees.

We are eager to welcome you as a new Personal Banker to our team who will help us continue to drive change, create a fun and inclusive work environment, and bring creative, open‑minded ideas to our people experience through the lens of our core values.

Founded in 1913, Guaranty Bank & Trust has been serving its community with a mission that goes beyond financial transactions, focusing on building bridges, nurturing growth, and ensuring a brighter future. Recognized for its excellence, Guaranty Bank & Trust has earned a 5‑star rating from Bauer Financial and has been named one of the “Best 100 Companies to Work for in Texas” by Texas Monthly for thirteen consecutive years.

At Guaranty Bank and Trust, we believe in taking care of our team just as well as we take care of our customers. Enjoy competitive pay, comprehensive benefits, and ample paid time off (PTO) to ensure a healthy work‑life balance. We prioritize on‑job training and continued educational opportunities so your career can flourish.

This position combines traditional teller duties and new account responsibilities for a holistic customer experience.

• Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks.
• Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis. Ensure all cash and coin are secured in accordance with bank policy when not in use.
• Consolidate and balance daily transactions.
• Perform transactions such as accepting deposits, processing loan payments, cashing checks, and issuing money orders and cashier’s checks.

• Work with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs.
• Open new accounts, including consumer and business accounts.
• Takes ownership of the customer experience, including onboarding and resolving service issues.
• Conduct outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank.
• Connect customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs.
• Contact new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address additional financial needs based on the customer’s priorities.

• Engage customers in the lobby and on the phone to assist, educate, and train them on how to conduct transactions through self‑service technologies.
• Comply with privacy policies and procedures to maintain customer confidentiality and information protection.
• Comply with all federal, state, and local regulatory rules governing financial institutions, as well as company policies and procedures.
• Complete and pass all required regulatory compliance training as assigned.
• Perform any additional duties and tasks assigned by management.

• Displays passion, commitment, and drive to deliver an experience that improves customers’ financial lives.
• Excellent communication skills that build customer relationships based on trust.
• Strong critical thinking and problem‑solving skills to meet customers’ needs.
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change.
• Ability to collaborate with others to achieve shared goals.
• Proficient in Microsoft Office.
• Ability to work location hours, including some evenings.

• Monday‑Friday…