Teller​/Accounts Representative

About The Role

Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated, and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust we improve the financial well‑being of our customers while delivering a “Raving Fans” experience, both for customers and employees.

We are eager to welcome you as a new Personal Banker to our team who will help us continue to drive change, create a fun and inclusive work environment, and bring creative and open‑minded ideas to our people experience through the lens of our core values.

• Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks.
• Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis. Ensure all cash and coin is secured in accordance with bank policy when not in use.
• Consolidate and balance daily transactions.
• Perform transactions such as accepting deposits, processing loan payments, cashing checks, and issuing money orders and cashier’s checks.

• Work with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs.
• Open new accounts, including consumer and business accounts.
• Take ownership of the customer experience including onboarding and resolving service issues.
• Conduct outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank.
• Connect customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs.
• Contact new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer’s financial priorities.

• Engage customers in the lobby and on the phone to assist, educate, and train them on how to conduct transactions through self‑service technologies.
• Comply with privacy policies and procedures to maintain customer confidentiality and information protection.
• Comply with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
• Complete and pass all required regulatory compliance training as assigned.
• Perform any additional duties and tasks assigned by management.

• Displays passion, commitment and drive to deliver an experience that improves our customer's financial lives.
• Excellent communication skills that build customer relationships based on trust.
• Strong critical thinking and problem‑solving skills to meet our customer's needs.
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change.
• Ability to collaborate with others to achieve shared goals.
• Proficient in Microsoft Office.
• Ability to work location hours, including some evenings.

• Monday‑Friday 7:45 am to 4:45 pm.
• Location is closed on Saturday and Sunday.

• High school degree or higher - required.
• Minimum 1 year of New Accounts experience - preferred.
• Minimum 1 year of customer service and cash‑handling experience - required.

Guaranty Bank & Trust in Lakeway, TX. Must live within 30 minutes of the bank's location listed below.

Address: 1008 Ranch Road 620 South Ste 110, Lakeway, TX 78734

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel;

and talk or hear. The employee is occasionally…