Store Manager, Retail & Store Manager

Store Manager

The Store Manager is responsible for all facets of the Papa Murphy's store while continually promoting a culture that embraces the company's core values of Quality, Service, Integrity, and Team Work.

• Manage the efficient and cost effective operation of a single store, which includes, but is not limited to profitability, employee relations, marketing, optimum food and labor costs, and minimizing waste.
• Foster a culture of upward development of team members.
• Ensure that operational standards for the store are met.
• Inspect all prep areas, equipment, and utensils to ensure sanitary standards are met in accordance with company and local health department standards.
• Prepare reports to track metrics including food cost, waste, sales, inventory and hours worked by team members.
• Construct the "build to" portion of the "Prep Chart" and complete/supervise product prep.
• Oversee the physical facility including minor repair and preventive maintenance on equipment.
• Monitor inventory of food and beverage products.
• Monitor build-to levels and submit orders to vendors that are within store guidelines.
• Check all vendor deliveries for type, quantity, and cost accuracy.
• Communicate menu/price changes, shortages and encourage team members to promote specials and add‑on sales.
• Project and recognize accurate sales trends to ensure accurate levels of product.
• Monitor and manage Market Force and InMoment feedback, communicate with guests, resolve guest concerns with the utmost professionalism, maintaining total guest satisfaction.
• Monitor cash procedures in the store and ensure accuracy of bank deposits, cash drawers, and justify all cash variances.
• Track and reconcile all promotion coupons and gift certificates, and balance them with the daily sales report.
• Recruit, interview, staff, conduct orientations, and train store team members.
• Evaluate work performance, completing performance evaluations and handling corrective disciplinary action of team members.
• Prepare and post the weekly schedules for team members in accordance with state and/or local scheduling laws. In locations with no predictive scheduling requirements, team member schedules must be posted at least one week in advance.
• Ensure store complies with all Federal, State and Local labor laws.
• Respond promptly to customer needs; solicit customer feedback to improve service, and respond to requests for service and assistance with ease.
• Participate in local store marketing (LSM) activities for the market.
• Maintain a professional appearance at all times by wearing clean and wrinkle‑free Papa Murphy's uniform and ensure all team members maintain the same image.
• Ensure that pizza assembly times are maintained, assisting as needed in back and front of house pizza preparation as needed.

• Certifications: Food Handler Manager Certification as required by local ordinances (employee responsible for costs except in cities & states that require employer funding).
• Education: High school diploma or general education degree (GED) required.
• Experience: 2‑5 Years previous supervisory and QSR management experience.
• Additional
  
  Certifications:
  
  Food Handlers Card and/or Serve Safe Certified preferred but not required.
• Must be able to pass criminal background check.
• Knowledge, Skills, and Abilities:
  • Demonstrate integrity, honesty, and strong leadership.
  • Ability to effectively manage people.
  • Demonstrate good written and oral communication skills.
  • Demonstrate excellent customer service skills.
  • Ability to manage various difficult or emotional customer situations.
  • Basic computer skills, including MS Word, Excel, Outlook, and POS.
  • Ability to read and apply fundamental math skills, including weights and measurements.
  • Knowledge of store financials, P & L’s, break‑even analysis, food cost analysis, labor cost analysis and other financial information relative to store operations.
• Other requirements:
  • Must be able to pass criminal background check.
  • Flexibility to cover shifts in the event of absent employees.
  • Ability to maintain safe standards for front and back of house.
  • Regularly required to stand and walk; use hands to finger, handle or feel; reach with hands and arms.
  • Occasionally required to bend and stoop, kneel or crouch.
  • Must be able to lift and/or move up to 30 pounds.
  • Ability to maintain punctual and regular attendance.