Lakeway Bakery - Food Service Rep

Responsibilities

As a Food Service Representative, you will keep the department well‑stocked and well‑maintained while delivering superior customer service. You will prepare, package, and merchandise fresh product daily, ensuring all department and food‑safety/sanitation standards are met.

• Provides superior customer service.
• Takes orders from customers by telephone or in person.
• Answers customer questions regarding products and assists them with selections.

• Prepares, packages, and merchandises fresh product effectively.
• Slices, packages, labels, rotates, and culls products for poor quality.
• Assists in technical areas as needed (e.g., basic set‑up and clean‑up processes).

• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.

• Cleans and sanitizes display cases.
• Operates and maintains equipment properly.
• Complies with H‑E‑B food safety and sanitation standards.
• Complies with department and store operating procedures.

• Records production and shrink to aid in production planning.
• Assists in technical areas as needed (e.g., baking, frying, and decorating).
• Culls bakery products for poor quality and expiration dates.

• Takes care of service counter customers.
• Uses ordering system applications.
• Uses Fresh Production Planner and performs inventory management processes (MSI, PAW) as required.
• If applicable, ensures catering orders are prepared and ready in time for customer pickup.
• Performs all sanitation and maintenance tasks for deli slicers.

• Serves and packages products at customer request.
• Educates customers on preparation and reheating instructions of prepared foods.
• Prepackages condiments (sauces, dressings) for prepared food items.
• Cuts, slices, dices, chops, and prepares foods for chefs.

• Age Requirement: 18+.
• Work Experience:
  
  None specified.
• Knowledge/Skills/Abilities:
• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine).
• Strong customer service skills.
• Communication and interpersonal skills.
• Reading and writing skills.
• Planning and organizing skills.
• Ability to work in a fast‑paced environment.
• Education:
  
  H.S. Diploma or GED or equivalent.
• Licenses/Certifications:
  
  Completion of company orientation upon hire.
• Food safety and sanitation training upon hire.

• Fast‑paced retail environment with detailed and precise tasks.
• Work with customers, staying attentive to their needs.
• Bakery:
  Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder; occasionally sit, reach overhead, kneel, glide, pivot, twist, push/pull; lift 50 lbs and manage in excess of 70 lbs.
• Deli:
  Constantly reach at waist, grasp; frequently stand, walk, stoop; occasionally reach overhead, kneel, pivot, twist, push/pull; lift 55 lbs and manage in excess of 65 lbs.
• Staff must never lift beyond their own safe lifting limit; if items are too heavy, break them into smaller components or ask for assistance.
• Work environment includes wet, cold, hot conditions and loud noise exposure.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised: 8/1/2021
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