Program coordinator TK​/K support - Lakewood

Pay: $23.00 - $26.22

Hours:

6:30am - 3:30pm

Responsible for supervising the activities of a program with the direct support of the Executive Director.

• 1. Manage Branch programs, cash management and receipting procedures, enrollments and registrations, receivables and payments. Monitor program usage, check-in and service procedures, cancellations and changes. Ensure the accurate processing and management of program software systems including DAXKO and others.
• 2. Track program usage, inquiries, tours, terminations, etc.; prepare daily, weekly and monthly reports and schedules; collect and distribute program evaluations; conduct quality checks and satisfaction surveys.
• 3. Assist with member relations and involvement, member services inquiries, complaints and concerns. Responsible for new program sign-ups, and program needs. Process financial assistance requests.
• 4. Assist with the hiring, training, scheduling and supervision of staff. Attend regular staff meetings and assist as needed. Ensure program requirements are enforced.
• 5. Assist with promoting program awareness through publications, marketing materials and member promotion programs. Participate in community/facility events.
• 6. Assist with fundraising and special event efforts; serve as a staff liaison for fundraising team. Provide staff leadership for branch special events.
• 7. Follow and enforce safety standards, policies and procedures. Ensure proper care and use of assets.
• 8. Attend all staff meetings, trainings and other YMCA functions as required by supervisor.
• 9. Maintain open lines of communication with staff, parents, and supervisor.
• 10. Perform other duties as assigned

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

• 1. College Degree and/or equivalent experience required.
• 2. CPR, First Aid and AED certification required.
• 3. 2 years’ experience in related field required.
• 4. Experience in program leadership and staff supervision preferred.
• 5. Experience in sales/marketing, membership retention, program leadership and staff supervision preferred.
• 6. Ability to handle multiple assignments, organizational skills, basic PC and typing skills required.
• 7.
  
  Additional Requirements:
  
  Criminal Clearance:
  Including Fingerprints and background clearance.
• 8. Health Screening with Negative TB Test and Negative Drug test screening.
• 9. Complete all required online training(s).

• Provide direct supervision and support to assigned YMCA TK/K support staff, including regular coaching, mentoring, performance feedback, scheduling, and accountability to ensure consistent, high-quality service delivery.
• Conduct a minimum or two (2) classroom visits each workday to observe YMCA Support Staff performance, provide coaching, ensure compliance with the YMCA and LBUSD expectations, and identify opportunities for continuous improvement.
• Develop and maintain strong working relationships with school site administrators, classroom teachers, and district personnel by conducting regular check-ins to assess satisfaction with YMCA services, address concerns, and ensure open and effective communication.
• Serve as the primary YMCA liaison for assigned school sites, responding promptly to questions, coordinating staffing needs, facilitating substitute coverage, and resolving operational issues in collaboration with school administration.
• Ensure YMCA TK/K Support Staff comply with all YMCA policies, LBUSD procedures, Child Abuse Prevention Standards, and program expectations, including attendance, timekeeping,…