Program Assistant II - MED

Mission and Vision

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

The Marijuana Enforcement Division’s culture emphasizes Emotional Intelligence and Problem Solving. Members of our team are solution‑oriented strategic thinkers who demonstrate professionalism, collaboration and integrity in all interactions.

Vision:
Regulatory excellence through progressive and proactive compliance and enforcement practices.

Mission:
Our mission is to promote public safety and reduce public harm by regulating the Colorado commercial marijuana industry through consistent administration of laws and regulations and strategic integration of process management, functional expertise, and innovative problem‑solving.

• ASSISTANT TO SENIOR MANAGEMENT
  Provides assistance to Senior Management/Leadership with a wide variety of daily tasks when called upon. Must use good judgment to understand the needs of the unit and the manager to provide the best assistance. Must meet deadlines, communicate clearly, and coordinate resources to provide a helpful product.
• Various tasks can include, but are not limited to; retrieve and organize files and documents; assist with the management, maintenance and updates to various forms, applications and Division memo letterheads for the unit; assist with Fleet management.
• LICENSING & ACCOUNTING ASSISTANCE
  Disseminates information and responds to licensing inquiries and requests from the public, licensees, license applicants, Division staff, and others, through interpersonal contact, telephone contact, written correspondence and email. References applicable statutes, rules, guidelines and office procedures to address these requests.
• Checks voicemail of main line, answers calls and returns calls and/or refers complaints to the appropriate section(s) or Division Leadership, and manages incoming mail. Clarifies, explains, and/or teaches procedures and directives to internal and external stakeholders.
• Receives payment(s) from applicants concerning applications and determines if the correct form of payment is used, such as check, credit card or money order. Reconciles, checks, credit cards and money order receipts from cash drawers with computerized cash processing system and prepares daily deposit of receipts in accordance with the Accounting and Financial Services (AFS) and the Division's policies, procedures and directives.
• OTHER DUTIES AS ASSIGNED
  Remains current on Marijuana Enforcement Statutes and Regulations applicable to the role. Uses available data to inform leadership of emerging issues, potential impacts of proposed legislation and rule changes, and identify trends in the industry. Provides input for training programs to enhance team and staff knowledge.
• Inquiries to the position are often complex, which increases the difficulty developing an accurate response that retains significance as well as remains within the Division’s jurisdiction. Must make recommendations to leadership regarding modifications to processes, procedures, analysis content, and methods based on changes to rules.
• Other duties as assigned depending on regulatory or law changes, Division needs, workflow, and resources.

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Program Assistant II – H4R2XX

• Experience Only:
  Five (5) years of relevant experience in Business Administration, Office Administration / Office Management, or Public Administration and/or relevant experience in an Administrative or clerical support role within a public service environment, or an…