FCM - Dedicated Corporate Travel Consultant - Denver

FCM - Dedicated Corporate Travel Consultant - Denver, CO

FCM is a leading travel management company, ranking in the world’s top five travel management companies. We specialize in managing national and global travel programs for medium and large businesses. This role will have you arranging domestic and complex international travel for busy executives, including air, car, hotel, and ground transportation.

Before starting your role, you will participate in three weeks of paid training. This program will boost your knowledge, train you on contract airfares, and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail, and ground transportation bookings as well as ticketing, changes, and queue management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs.

Our business hours are 7:00 AM to 7:00 PM MST, Monday – Friday. A typical schedule will include a 40‑hour work week with five 8‑hour shifts. This role is ideal for candidates located on the West Coast or in the Midwest, or those willing to work until 7:00 PM MST.

• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
• Build rapport and develop a relationship with business travelers to ensure their business travel needs are handled by a trusted team.
• Ensure accurate and timely completion of reservations while meeting travelers' needs.
• Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout.
• Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements.
• Deliver consultative support and exceptional customer service throughout the booking process.
• Keep clients informed about all necessary travel documents and health requirements for their destinations.
• Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares.
• Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans.

• 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers.
• In‑depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.
• Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings.
• Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel.
• Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements.
• A polished and professional demeanor when interacting with clients and colleagues.
• Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction.
• The capacity to make quick and effective decisions to resolve travel‑related issues promptly.
• Excellent communication skills to keep clients informed and reassured throughout the travel process.
• A deep commitment to delivering exceptional customer service with a focus on client satisfaction.
• Comfortable and proficient in using travel booking systems and various communication tools.
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies.
• Self‑motivated with the ability to work independently and manage tasks successfully.

• Have fun:
  At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition:
  Celebrate success at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts:
  Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel:
  We were founded by people who wanted to travel and want others to do the same.
• Personal connections:
  We are a big business founded on personal…