More jobs:
Customer Service Manager
Job in
Lakewood, Jefferson County, Colorado, USA
Listed on 2026-08-17
Listing for:
Unclassified
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
Customer Service Manager | Lakewood, NJ $75,000 $ 95,000
About the RoleA media company is looking for a Customer Service Manager to build out a CS system from the ground up, manage the team, and handle escalations. This is a priority hire for someone who understands the client base's specific needs and communication style, and who can bring structure and leadership to a high-volume support environment.
Key Responsibilities System Building & Management- Build a customer service system from the ground up
- Manage the customer service team
- Handle escalations directly
- Oversee resolution of high-volume software "how-to" tickets, many of which require a quick phone call to resolve
- Oversee handling of hardware issues, most commonly caused by customer misuse (e.g., water damage, drops) rather than manufacturing defects
- Strong understanding of the client base's specific needs and communication style
- Experience building or managing a customer service system and team
- Comfortable handling escalations and high-volume support issues
- Strong communication skills
- Ability to delegate effectively
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