NOC Tech ll - Crown Castle

Stand8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

The NOC Technician II (T2) supports inbound customer service, technical support, and back-office processing for commercial and public-sector enterprises. This role handles a high volume of inbound and outbound contacts, resolves basic technical and account-related issues, and escalates complex concerns to the appropriate teams. The position interacts with hundreds of customers and internal teammates each week and is responsible for providing a best-in-class customer experience.

This entry-level opportunity includes paid on-the-job training and requires strong communication, reliability, and confidence using computer systems. The role follows a Tuesday-Saturday A-shift from 8:00 a.m. to 4:00 p.m. with a one-hour lunch.

Location:

Melville, NY;
Doral, FL; or West Henrietta, NY

Work Type:
Hybrid (three days per week onsite and two days remote; onsite days TBD)

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Follow established program processes and perform all tasks in a courteous and professional manner.
• Utilize systems and technology to complete account management tasks.
• Utilize the knowledge base and training resources to accurately answer customer questions.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and management team for resolution as needed.
• Adhere to all attendance and work schedule requirements.
• Interact with hundreds of customers and internal teammates each week to resolve support issues and provide a best-in-class customer experience.

• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20
  
  Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers
• One (1) year of working experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks.

• State or Federal work experience

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Paid-time-off options
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP Workforce Now

The base range for this contract position is $22 - $32/ per hour, depending on…