Tax Examiner I - Discovery

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

As part of the State of Colorado, DOR offers a competitive benefits package to permanent employees:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical, Dental, and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance and customer service. A Tax Examiner reviews tax returns for accuracy and completeness, ensures the tax return can be processed as filed, resolves errors and contacts taxpayers to obtain any missing information. Furthermore, Tax Examiners can be responsible for analyzing accounting files, issuing refunds or bills, calculating penalty and interest, collecting delinquent taxes, handling taxpayer complaints, adjusting for discrepancies and working with other taxing authorities such as the Internal Revenue Service, local municipalities or agencies in another state.

We're hiring a customer service oriented and analytical minded individual to be our Tax Examiner I in our Discovery unit in the Taxation Division. You will analyze tax assessments and contact taxpayers regarding any issues with their account. Use your attention to detail when reviewing accounts and data systems. Your excellent communication skills will allow better understanding when contacting taxpayers and explaining issues.

If you're ready to grow your career and enjoy the benefits of being a State of Colorado employee, then this job may be for you!

• Analyze accounts, tax return adjustments, assessments or documentation against Colorado Statutes, regulations, rulings and tax guidelines.
• Ensure metrics and data are up to date and accurate.
• Research issues and make corrections.
• Process, audit and adjust accounts and information in the system.
• Resolve taxpayer issues and examine new documentation and update systems with changes.
• Identify fraudulent refund claims based on Discovery criteria.

• Educate, troubleshoot and assist customers by answering tax questions and determining the necessary guidance or course of action.
• Respond to customers via web messaging, emails, letters and phone.
• De-escalate customers by problem solving and providing appropriate solutions.

This position occasionally reports to the Howard Office for training.

This posting is only open to residents of the State of Colorado at the time of submitting your application.

H8N1XX
Tax Examiner I

• High school diploma or General Education Diploma (GED)
• Two (2) years of experience in an occupational field related to the work assigned to the position

Additional appropriate education will substitute for the required experience on a year-for-year basis

NOTE
:
If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.