Financial Aid Advisor

Location: Lakewood, CO

Job :1103

# of Openings:1

Location:

In Person in Colorado | Remote in the following states: AZ, CA, FL, NY, TX, & VA
Salary: $21.60 - $22.60 / hour
Final date to receive applications:
Applications accepted on an ongoing basis

A New Start Financial Aid Advisor helps students and their families with financial aid, including
applications, eligibility, and awards. This role will require us to stay in compliance with federal and state
regulations while working closely with our Admissions Team to ensure a successful start.
When this position is executed successfully, it will result in the following key outcomes:

• Timely and Accurate Financial Packaging: All new students will be fully packaged with the appropriate financial aid components—including Title IV funding, grants, private loans, and internal scholarships—well in advance of the start of the upcoming academic year. This ensures students are financially prepared to begin their programs without delays.
• Consistent and Proactive Communication: New students will receive weekly outreach to provide guidance, answer questions, and ensure they remain informed and supported throughout the financial aid process. This consistent engagement helps build trust and improves student retention and satisfaction.
• Accurate Maintenance of Financial Aid Master Sheets: Financial Aid Master Sheets will be diligently updated on a daily basis to reflect the most current and accurate information. This level of attention to detail ensures data integrity and supports seamless internal processing and reporting.
• Strong Collaboration with Admissions Representatives: A successful employee in this role will cultivate a positive and productive working relationship with the Admissions team. This collaboration is essential to align enrollment and financial aid efforts, ensuring a smooth onboarding experience for new students.
• Effective Workload Management During Peak Periods: The individual will demonstrate the ability to manage high volumes of work during peak enrollment periods without compromising accuracy or service quality. This includes prioritizing tasks efficiently, staying organized, and maintaining professionalism under pressure.

• Answer Incoming Calls:
  • Respond to incoming calls from students, parents, and other stakeholders regarding financial aid.
  • Provide accurate and updated information on financial aid processes and awards.
• Assist with questions related to financial aid awards, including federal and state aid, scholarships, and institutional grants.
• Provide guidance on available scholarship opportunities and application processes.
• Assist with scholarship documentation and eligibility questions.
• Handle disputes or escalated issues regarding financial aid with professionalism and empathy.
• Utilize conflict resolution techniques to defuse challenging situations and find solutions that satisfy both the student’s needs and institutional policies.
• Work collaboratively with the Admission, Student Accounts, and Registrar Departments to resolve complex issues.

• Provide assistance and information to students regarding financial aid programs and services, ensuring clarity on available options and deadlines.
• Process Student Aid Applications:
  • Review and process financial aid applications in a timely and efficient manner.
• Assist with Federal Aid Packaging:
  • Support the packaging of federal student aid and the collection of continuing student financial aid documents.
  • Ensure accuracy and compliance in the packaging process and adhere to all institutional and regulatory requirements.
• Compliance Audits:
  • Assist in the preparation and support of compliance audits.
  • Ensure data collected is accurate and in line with financial aid and national regulations.

• Quantitative and Qualitative KPIs:
  • Track and meet Key Performance Indicators (KPI’s) as established during Departmental Quarterly Review Meetings (QRMs).
• Participation in OKRs:
  • Actively contribute to departmental Objectives and Key Results (OKR) processes, focusing on…