Conference Services Manager

Catering Sales Manager in Lakewood, CO

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

The Conference Services Manager is responsible for performing total meeting management for all assigned groups. Responsible for coordinating and servicing conference/group business from the time of assignment, through meeting dates until final payment of account. The Conference Services Manager plans, organizes, and manages the in-house details for groups and conference bookings (guest rooms, menus, set-up, audio visual requirements, specific menu details and meal plan, recreation, dining, off site activities, billing, lodging and VIP arrangements, etc.).

Arranges, coordinates and communicates all aspects of group business after the sales process has been completed.

• Plan, upsell and detail the program with the client including verification and modification of space requirements, guestrooms, times, equipment, menus, themes/decorations, etc.
• Prepare the appropriate group resumes and paperwork to ensure quality service.
• Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure experience service delivery, customer satisfaction and repeat business.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Participate in business review meetings, plan and document pre- and post-convention meetings, training and other catering sales related meetings as required.
• Work with other departments within the hotel to provide quality service to customers.
• Ensures that predetermined sales expectations are met or exceeded.
• Conducts tours of the hotel and banquet facilities with clients.
• Accurately records all group bookings, pick-up and cancellations in Delphi in conjunction with reservations and sales departments.
• Maintaining accurate Delphi traces up to date on all group communication with clients.
• Following proper event management procedures for event execution to include, but not limited to, BEO creation, resume communication, amenity/VIP designation and room block management.
• Producing accurate banquet/catering event orders and resumes within timeframe set by hotel.
• Maintains well documented accurate, organized, and up-to-date file management to serve client and employer needs.
• Maintains effective trace system including trace dates and references in Delphi to best meet client needs. Document tracking of group activity. Access and input data into Delphi account traces to generate account history reports.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous, and ethical interpersonal interaction.
• Assist groups/clients in off-property activities.
• Maintain knowledge of all hotel services/features and hours of operation.
• Handle inquiry calls according to departmental procedures. Qualify rooms and space requests by obtaining the necessary information required to assign the lead to the proper sales manager.
• Manages assigned groups and meetings with introductory call, follow up with clients, coordination of details, completion of accurate Event Orders and post event/group follow up on a timely basis.
• Communicates all changes on Event Orders to other departments.
• Personally, greets all meeting contacts upon arrival to finalize any arrangements and to guide the client to the facility and staff. Keeps in constant contact with clients during entire stay.
• Ensures billing is correct before sent to client. Handles client billing questions efficiently and expediently.
• Manages Group Rooming List process and room reservations with the reservations and revenue analyst teams.
• Performs all other duties assigned by Management.
• Plan, conduct and document pre & post-convention meetings with clients and applicable departments.
• Document all guest requests/complaints and communicate such to…