Microsoft 365 & Cloud Systems Administrator

Overview

Job Title: Microsoft 365 & Cloud Systems Administrator

Reports to: Senior Cloud Administrator Supervisor

Department: Technology

Status (PT/FT): FT

Non-Exempt

• Configure, manage, deploy, and support Microsoft Cloud services:
  Maintain and support all Microsoft 365 services, cloud tools, and enterprise applications for Regis Jesuit High School, including Intune, Autopilot, Azure, SharePoint, One Drive, Office 365, Exchange Online, Defender ATP, and more.
• Assist in design and deploy new Microsoft 365 services as needed and provide ongoing support.
• Train technology staff and administrators on updated Microsoft tools for use by faculty and staff.
• Work with senior administrators to monitor, manage, and deploy security services across local and cloud systems.
• Oversee Microsoft 365 compliance and collaborate to develop policies when necessary.
• Networking Support (Basic):
  Collaborate with Network/Systems Engineers or vendors on network configuration, Wi-Fi, and VLAN management.
• Troubleshoot basic network issues such as connectivity, IP, DNS, or DHCP problems.
• Provide support for integration and synchronization between on-premises and Azure Active Directory.
• Assist senior administrators and engineers in developing procedures for network and cloud systems.
• Carry out tasks associated with local Active Directory.
• Support the setup and deployment of Wi-Fi infrastructure.
• Assist with the configuration and deployment of Virtual Machines.
• Work with engineers or vendors to manage, monitor, support, and back up local networks, servers, and services within a hybrid environment.
• End user support:
  Respond to helpdesk tickets and support requests, and follow up to ensure resolution.
• Learn and maintain proficiency with current and new software and services used by RJ, including performing upgrades, updates, and informing users of new features.
• Investigate undocumented issues, resolve them, and develop instructions and documentation for future reference.
• Prepare usage and evaluation reports.
• Communicate with employees to provide guidance on the use of RJ services and software, as well as inform them about the implementation of newly adopted services.
• Collaborate with senior administrators and Network Engineers to configure, support, and upgrade network hardware and software across the school.
• Responsibilities include 400+ Windows/iOS/MacOS devices, virtual and local servers, wired and wireless network connections, printers/copiers, students, staff, faculty, administrative users, and more.
• Attend school events that support the school's mission as approved by the Senior Cloud Administrator Supervisor.
• Support the Senior Cloud Administrator Supervisor in technology planning and software/hardware procurement research.
• Help manage software and service licenses.
• Coordinate with HR to grant or revoke cloud resource access for employees.
• Keep all job-related information confidential.
• Take part in employee evaluations.
• Complete other tasks assigned by the Senior Cloud Administrator Supervisor.
• On-call availability as part of the role’s physical requirements.

Experience

• Minimum 1-2 years of experience with Microsoft 365 and Azure services.
• Experience supporting Windows environments and Microsoft Office applications
  .
• Some experience with:
  • Endpoint management (e.g., Intune)
  • Network support and troubleshooting
  • Virtual machines or cloud infrastructure
  • Active Directory administration

Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft 365 Certified:
  Fundamentals or Administrator Associate
• Microsoft Certified:
  Azure Fundamentals or Administrator Associate

Equivalent certifications or demonstrated hands-on experience may be considered in lieu.

Skills

• Demonstrated proficiency with Microsoft cloud technologies and endpoint security.
• Strong troubleshooting capabilities across Windows, Office, and web applications.
• Proactive approach to learning, teamwork, and adaptability in dynamic environments.
• Excellent communication and documentation skills.

Physical Requirements

• On-call availability
• Manual dexterity to use computer equipment and tools.
• Ability to lift and carry items up to 40 lbs., such as computers and peripherals.

• Associate

• Full-time

• Information Technology

• Information Services