Technical Support Technician
Job in
Lakewood, Jefferson County, Colorado, USA
Listed on 2026-02-15
Listing for:
Vaco by Highspring
Contract
position Listed on 2026-02-15
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Overview
A growing healthcare organization is seeking a skilled IT Support Technician to provide on-site technical support to clinic and office staff. This role focuses on ensuring optimal hardware/software performance, supporting end-users, and maintaining smooth daily operations in a high-paced, patient-focused environment.
This is a 6-month contract-to-hire opportunity designed for someone who excels in customer service, problem solving, and hands-on technical support.
Responsibilities- Provide hands-on IT assistance to clinical and administrative staff.
- Troubleshoot and resolve user issues promptly and professionally.
- Train end-users on hardware, software, and internal systems.
- Monitor and optimize hardware, software, and system performance.
- Support network connectivity (Cisco routers, switches, wireless access points).
- Conduct Wi-Fi coverage checks, failover testing, and physical cabling verification.
- Assist engineers with troubleshooting and confirm alignment with design documentation.
- Perform inventory tasks:
- Scan asset tags
- Assign building/room locations
- Verify device counts (monitors, keyboards, etc.)
- Confirm devices power on and connect to data ports
- Provide on-site support during employee arrival and go-live periods.
- Support printing systems and troubleshoot issues on-site.
- Collaborate with IT, Service Desk, and clinical training teams.
- Assist with staging equipment for installation.
- Document technical processes and maintain accurate knowledge libraries.
- 2-5 years of experience in IT support or helpdesk roles
- Strong troubleshooting skills and customer service mindset
- Solid understanding of computer hardware and software
- Basic knowledge of networking concepts (entry-level OK)
- Experience with IT helpdesk/ticketing systems
- Ability to train end-users effectively
- Strong communication and interpersonal skills
- Experience documenting procedures and technical steps
Job Type: Contract-to-Hire (6 months with high likelihood of conversion)
Schedule: Monday-Friday, standard business hours (OT not expected)
Location: On-site at designated clinical locations
Start Date: ASAP
Pay Range: $28-$29/hr (W2)
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