IT Security Specialist

The IT Support Specialist provides hands‑on technical support, manages user access and hardware, and ensures a secure, reliable IT environment. This role supports both onsite Denver employees and distributed team members. Because of hardware handling, office support, and onsite troubleshooting, this position requires being onsite in Denver several days per week.

• Provide Tier 1‑2 support for employees in the Denver office and remote team members
• Troubleshoot Microsoft 365 / Outlook
• Troubleshoot Slack
• Troubleshoot Zoom
• Troubleshoot VPN and basic networking
• Troubleshoot Mac and Windows device issues
• Troubleshoot printers, monitors, docking stations, and peripherals
• Manage and resolve helpdesk tickets in a timely, communicative manner

• Administer user accounts, access, and policies in Azure AD / Entra
• Administer Microsoft 365 Admin Center
• Administer Slack Admin
• Administer Airbase (cards, reimbursements, approval routing)
• Administer Salesforce (basic access, MFA, login troubleshooting)
• Provide Active Directory management
• Manage rights provisioning across systems and enforce least privilege access
• Manage SSO across systems and troubleshoot authentication issues
• Assist Internal Systems team in supporting system enhancements, integrations, and rollouts

• Support AWS account provisioning and management, including access setup and role assignments
• Manage and document third‑party SaaS access
• Maintain access documentation and audit readiness related to user provisioning and permissions

• Own end‑to‑end laptop lifecycle, including ordering, imaging, Kandji enrollment, configuration, shipping, and returns
• Maintain accurate hardware and software inventory
• Support onsite hardware troubleshooting, repairs, and replacements
• Support scaled deployment efforts for devices, tools, and configurations

• Manage device security and compliance using Kandji for device enrollment, configuration profiles, patch management, and lost/stolen device controls
• Manage Office/Intune compliance as applicable
• Enforce security standards including disk encryption, MFA, OS updates, and compliance automations
• Assist with SOC 2 evidence gathering and maintaining related controls
• Promote least‑privilege and secure‑by‑default practices across systems
• Respond as internal IT expert to customer security RFPs and security questionnaires

• Work closely with Internal Systems, Engineering, and Finance
• Support ongoing improvements and deployments across Salesforce, Net Suite, Boomi, Airbase, and Avalara
• Document recurring issues and propose automation or process improvements where possible

• 2‑4+ years of IT support or helpdesk experience
• Strong Mac and Windows support skills
• Experience with Azure AD / Entra  Microsoft 365 administration
• Hands‑on experience with Kandji
• Strong troubleshooting and communication skills
• Ability to work onsite in Denver several days per week

• Slack admin experience
• Basic Salesforce user support
• Power Shell or bash scripting basics
• Fundamental networking knowledge (DNS, VPN, Wi‑Fi)
• Experience with SOC 2 or similar compliance frameworks
• Experience supporting scaled deployments and rollouts
• Experience with SSO and identity lifecycle management best practices

• Handles Tier 1‑2 support independently and proactively
• Owns onboarding/offboarding and keeps processes running smoothly
• Maintains accurate asset inventory and consistent Kandji compliance
• Understands core system relationships and escalation paths
• Provides dependable, friendly, and efficient support to employees

Salary Range: $65,000 – $85,000 annually, depending on experience and skill level

• Comprehensive medical, dental, and vision
• 401(k) with company match
• PTO, sick time, and holidays
• Dependent Care FSA
• Employer‑paid Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Paid Parental Leave
• Short‑Term and Long‑Term Disability
• Training & Development opportunities
• Employee Assistance Program (EAP)

Wowza Media Systems is a Colorado‑based global leader in video streaming software. Our technology powers live and on‑demand video delivery for education, healthcare, enterprise, gaming, government, and more—reaching customers in over 100 countries. Backed by Clear haven Partners, we continue to grow by pushing innovation in scalable, low‑latency video streaming.

At Wowza, you’ll be part of a fast‑paced, mission‑driven team working on solutions that power critical real‑world applications
—from live‑streaming graduations to helping parents monitor NICU care. We encourage ownership, collaboration, and innovation while providing a supportive, global team environment.