Information Technology Support Engineer

Summary

The primary responsibility of this position is to provide front-line support for internal staff and related technology systems. The IT Support Engineer will also be responsible for IT-related administrative duties, including user / account support, process documentation, inventory, auditing technical processes and user accounts, and asset management and procurement. The successful candidate will be an engaging, support- and security-minded person who provides timely support and is keenly aware of the changing needs of the company and user base.

Device & Equipment Management

• Configure, deploy and maintain laptops, desktops and mobile devices (phones, tablets), including device enrollment/management and compliance monitoring
• Support the deployment and maintenance of network elements (routers, firewalls, switches, etc.)
• License, install and maintain software across managed endpoints
• Support and maintain computer peripherals, including monitors, mice, docking stations and printers

Support & Training

• Diagnose and resolve hardware and software issues across laptops, desktops and mobile devices
• Provide end-user support with a positive, patient approach that builds trust and confidence across the organization
• Train and coach staff on technology tools, IT policies and best practices for productivity and security
• Participate in ongoing security awareness training; maintain a current, working knowledge of the evolving cybersecurity threat landscape
• Apply Zero Trust principles in day-to-day activities and support the enforcement and administration of cybersecurity policies and practices

Documentation & Standards

• Create, maintain and continuously improve IT process documentation, runbooks and standard operating procedures
• Follow and enforce IT standards, policies and confidentiality guidelines
  
  Contribute to a culture of knowledge sharing within the IT team
• Build positive working relationships and communicate clearly with staff at all levels, including non-technical users and leadership

• Associate degree in Computer Science, Information Systems or related area, or 2 years of equivalent work experience
• Understanding of Windows operating system and Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.)
• Basic understanding of network infrastructure components (firewalls, switches, access points, routers, gateways, etc.)
• Security-conscious mindset with awareness of common threats and best practices, including email phishing and social engineering attacks, credential theft and insider threats
• Must perform tasks with integrity, competence, care and attention to detail, and demonstrate good judgment
• Strong communication skills and a collaborative, team-oriented attitude
• Basic understanding of cloud service models (SaaS, IaaS, PaaS, etc.)

• Experience administering Microsoft Share Point
• Familiarity with Zero Trust Methodologies
• Familiarity with Microsoft Intune and mobile device management

Classification:
Non-Exempt / Hourly, paid bi-weekly, benefits eligible

Locations:
Lakewood, CO

Horizon Ag-Products is an Equal Opportunity Employer

Horizon Ag-Products will not sponsor applicants for work visas for this position