Systems Administrator

About the Role

We are seeking a mid-level Systems Administrator to join our IT team. This hybrid technical role focuses on core systems administration combined with advanced help‑desk support (approximately 40% systems administration / 60% advanced helpdesk). The successful candidate will manage and support Windows and Linux environments, Microsoft 365, Azure services, and backup systems while providing Tier 2/3 escalation support to end users.

This is not an entry‑level or senior engineering position. Candidates should have 3–5 years of relevant experience and be comfortable working independently on routine tasks while escalating complex issues as needed.

The role includes occasional in‑field work (on‑site support at company locations) and participation in a rotating on‑call schedule to ensure 24/7 coverage for critical systems. Strong mentorship and growth opportunities are provided for the right candidate.

• Administer Windows Active Directory, Group Policy, and DNS environments, including user/group management, OU structure, and policy troubleshooting.
• Manage Microsoft 365 (O365) tenant administration, including user licensing, Exchange Online, Teams, and security/compliance settings.
• Oversee SharePoint Online administration, focusing on site permissions, storage quotas, document libraries, and governance best practices.
• Perform Linux server administration, including OS patching, hardening, credential management (SSH keys, sudoers, PAM), and basic scripting for automation.
• Support Microsoft Azure environment with Entra  (Azure AD), Conditional Access policies, Azure Backup configuration, and day‑to‑day management of virtual machines, storage accounts, and resource groups.
• Manage and monitor Veeam Backup & Replication infrastructure, including job monitoring, restore testing, and backup reporting.
• Provide advanced help‑desk support (Tier 2/3) for hardware, software, network connectivity, and application issues; troubleshoot and resolve escalated tickets efficiently.
• Perform routine system maintenance, monitoring, patching, and performance tuning for both on‑premises and cloud infrastructure.
• Maintain accurate documentation of systems, processes, configurations, and troubleshooting steps.
• Participate in on‑call rotation and respond to after‑hours incidents as required.
• Conduct occasional in‑field work, including hardware installation, troubleshooting, and user support at company sites.
• Assist with basic network‑related tasks (not a network admin role) and collaborate with network teams when needed.
• Ensure security best practices are followed, including vulnerability management, access control, and compliance requirements.
• Contribute to continuous improvement initiatives, including automation of repetitive tasks and knowledge‑base development.
• Take ownership of assigned systems, support requests, projects, and operational initiatives from identification through resolution with minimal supervision.

• 3–5 years of hands‑on experience in systems administration or advanced help‑desk roles.
• Strong proficiency with Windows Active Directory, Group Policy, and DNS.
• Solid experience administering Microsoft 365 (Exchange Online, Teams, licensing, and security).
• Demonstrated SharePoint Online experience, particularly with permissions, storage management, and site governance.
• Linux administration experience (patching, user/credential management, basic scripting).
• Working knowledge of Microsoft Azure, including Entra , Conditional Access, Azure Backup, and basic compute/storage resource management.
• Hands‑on experience with Veeam Backup & Replication.
• Excellent troubleshooting and customer‑service skills with the ability to explain technical concepts to non‑technical users.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast‑paced environment.
• Demonstrated ability to work independently and manage priorities with minimal supervision.
• Strong problem‑solving and analytical skills with the ability to evaluate options and recommend practical solutions.
• Strong collaboration and communication skills with the ability to work effectively across technical teams, business…