Pod Lead: Tech Coach Cloud-First MSP
Job in
Lakewood, Jefferson County, Colorado, USA
Listed on 2026-07-05
Listing for:
Zero
Full Time
position Listed on 2026-07-05
Job specializations:
-
IT/Tech
Technical Support, IT Consultant, IT Support, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Zero is seeking a Pod Lead to provide technical direction and coaching for their support pod. This role involves both problem-solving complex issues and mentoring engineers to enhance their skills. You'll ensure client satisfaction while meeting service level agreements.
The successful candidate will have over 5 years of experience in IT support, particularly within a Managed Service Provider environment, and a strong understanding of Microsoft 365 and Azure solutions.
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