Senior Electronic Healthcare Records Specialist

Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

We’re looking for a Senior Electronic Health Records (EHR) Specialist to join the EHR/Business Intelligence team supporting Electronic Health Records across multiple platforms across our multiple sites. This position is primarily remote, with occasional opportunities for onsite work with team members.

What You’ll Be Doing As a Senior Electronic Health Records (EHR) Specialist, you would be instrumental in designing and maintaining the EHR system and associated programming. As an effective communicator, you would provide Help Desk support to resolve a variety of problems with diplomacy and skill. You would be the training and support contact for the EHR operating systems and applications, and would use your technological proficiency to analyze, construct, document, test, maintain, troubleshoot and support hardware, operating systems, software applications, peripherals, and communication devices.

RESPONSIBILITIES:
As a Senior Electronic Healthcare Information Technician under the supervision of the Director and Supervisor you will:

Work closely with stakeholders and EHR team to support and maintain applications in a manner that is aligned with organizational workflows and priorities.

Problem solves, assesses processes and issues, and collaborates with clinical and management staff to develop solutions resulting in efficient and functional workflows for end users of the EHR application

Work closely with EHR team to maintain coding, compliance, and security standards

Resolve help desk tickets for clinical, billing and technology issues related to the EHRProvide EHR training to end users

Work in collaboration with EHR team to research, evaluate and make recommendations regarding the implementation, support and optimization of EHR, PM, related software applications development, hardware and infrastructure

Ensure interdepartmental coordination of EHR, PM and associated systems on-going maintenance activities including software validation, user acceptance testing, and documentation development.

Work closely with other EHR specialists to collaborate with cross-functional teams, including clinical, technical and revenue cycle/business subject matter experts in creating and defining functional requirements and information needs for product enhancement requests and special projects

Ensure that proper configuration management, security, and change controls are implemented and tested

Performance tuning experience (MS SQL Server configuration, query optimization, hardware configuration)
Understanding of data integration issues (e.g., validation, cleaning), familiarity with complex data structures

Programming/scripting experience and knowledge of software development life cycle is preferred

Provide technical assistance and cross training to other team members

Design and implement technology best practices, guidelines, and repeatable processes

Must be able to perform duties with moderate to low supervision

Performance of other work-related duties as assigned

Physical requirements include the following:

Requires frequent standing, sitting and walking for prolonged periods of time Occasionally lifts and carries items up to 15 pounds

Requires working under stress in emergency situations

Requires frequent operation of a computer

Desired attributes:

Is adaptable to change in the workplace and uses change as an opportunity for innovation and creativity

Takes ownership of problems, has ability to brainstorm different problem resolution paths, uses sound judgment in selecting solutions to problems, and demonstrates consistent follow through

Has job knowledge and skills to perform the fundamental job functions and is able and willing to assume greater responsibility over time regarding the scope of work

Has the ability to inspire and model collaborative teamwork

Demonstrates an understanding of customer service regarding accommodation,…