Senior Endpoint Engineer

Responsibilities

• Responsible for maintaining Enterprise Technology’s Desktop Technology Strategy, ensuring that corresponding strategic goals are planned, advanced and achieved, and that they deliver business value.
• Provides direction for the vendor desktop strategy to ensure those technologies are cohesive and in sync
• Provide hands on technology expertise to current desktop systems
• Strengthens alignment by participating in in strategic and operational planning activities involving GTS service owners and top technical staff.
• Provides consulting on operational processes to maintain strategic alignment and minimize customer impact.
• Provides consulting for architecture team in reviewing strategic technologies and solution design.
• Constantly engage in challenging the status-quo and bringing in more value to the organization through in-house/external technology solutions
• Conducts research for IT projects that are strategic in nature. Assess various technologies, products, and services related to the management of performance-based information.

• Bachelor’s degree in Information Systems, Computer Science or technically related field, or an equivalent combination of education and experience may be considered.
• Minimum of 5+ years demonstrated related experience.
• Strong written and verbal communication skills enabling effective articulation of strategy
• Breadth of knowledge across majority of technology disciplines including web, database, data center, network, and workforce computing technologies
• Deep understanding of modern endpoint management ecosystems, including SCCM, Intune, and automated application delivery frameworks, with the ability to drive modernization and standardization across a global environment.
• Proven understanding of cloud technologies available
• Experience modernizing legacy code and automations with SQL databases, Visual Studio, and Git Hub (branching, pull requests, CI), refactoring into maintainable, testable components.
• Experience with cloud-based virtual desktops including Azure Virtual Desktop (AVD), AWS Work Spaces, Citrix, and Nerdio, covering deployment, scaling, image management, security, and cost optimization.
• Experience with Service Now (SNOW) and enterprise ITSM processes, including automated PC provisioning/build pipelines (physical and virtual), Hardware Asset Management (HAM), Software Asset Management (SAM), full asset and lifecycle management workflows, and cost/billing reconciliation.
• Strong understanding of technology architecture principles
• Ability to convert complex information into simple, explainable solutions
• Understanding of current and future business needs met by infrastructure platforms
• Possesses a strong planning orientation with integrative and strategic thinking skills
• Ability to quickly learn and apply new concepts and coach others in new technologies and strategies
• Ability to drive and achieve consensus/support from large diverse groups