Senior Manager, Program Delivery

Key Responsibilities

• Provide delivery oversight of the technology portfolio, maintaining an accurate, structured view of initiatives, milestones, priorities, and delivery health.
• Ensure leaders have a trusted narrative of what is in flight, why it matters, where it is at risk, and what decisions are needed.
• Facilitate cross-functional planning and portfolio reviews to ensure realistic timelines, alignment to strategy, delivery readiness, and informed prioritization decisions.
• Drive intake and prioritization of new requests in partnership with business and technology stakeholders.
• Oversee execution of initiatives across the portfolio, proactively addressing ambiguity, obstacles, and misalignment that threaten delivery outcomes.
• Act as a senior delivery leader on key programs within the portfolio, bringing disciplined program management across scope, schedule, milestones, risks, financials, governance, and stakeholder communication.
• Partner with the Release Train Engineer and other ART participants to strengthen coordination across agile teams, improve execution visibility, and support effective planning and follow-through across the ART.
• Help ensure dependencies, sequencing, risks, and execution issues across agile teams are identified early, made visible, and actively managed to support better delivery predictability.
• Identify, track, and actively drive resolution of dependencies across programs, projects, agile teams, vendors, and stakeholders.
• Surface and manage portfolio-level risks and issues, escalating early with clear context, business impact, and recommended response options.
• Provide accurate, business-relevant portfolio reporting, dashboards, and executive updates that reflect delivery reality and support informed decision-making.
• Oversee portfolio financials and resource utilization, including budget performance, forecasting, contractor capacity, and alignment of staffing to portfolio needs.
• Lead and support delivery roles including Program Managers, Project Managers, Scrum Masters, and Coordinators, ensuring effective staffing, clarity of expectations, and delivery support.
• Drive continuous improvement in delivery operations, governance adherence, and use of tools and processes based on data, outcomes, and stakeholder feedback.

• Bachelor’s degree in Business, Information Technology, or a related field.
• 8+ years of experience in technology program and portfolio delivery management, with a proven track record of leading complex, cross-functional initiatives.
• Strong experience overseeing traditional program/project delivery, including program plans, milestone management, governance, risk and issue management, financials, and executive reporting.
• Meaningful experience operating in agile / SAFe environments at a portfolio, ART, or multi-team level, with the ability to improve coordination and execution across teams.
• Strong organizational and communication skills, with the ability to adapt to diverse stakeholders, manage conflict, and proactively resolve issues.
• Demonstrated leadership capabilities including relationship building, negotiation, influence, and facilitation across business and technical teams.
• Exceptional stakeholder engagement skills, with the ability to communicate effectively at all levels of the organization, including C-level executives.
• Experience delivering initiatives using both waterfall and agile methodologies.
• Deep understanding of governance frameworks, intake and prioritization processes, and delivery operations.
• Proficiency in financial planning, forecasting, and vendor coordination, including budget tracking and resource onboarding/offboarding.
• Preferred experience serving in, partnering closely with, or leading alongside Release Train Engineer / ART-level agile delivery roles.
• Relevant certifications (e.g., PMP, PgMP, SAFe, ITIL).
• Experience working within Strategic Planning Office (SPO) or PMO environments.
• Familiarity with enterprise tools such as Jira and Service Now systems.
• Exposure to release management, IT operations, and support performance metrics.
• Experience supporting complex portfolios with significant cross-team interdependencies, governance needs, and executive visibility requirements.
• Background in managing global delivery portfolios and coordinating across distributed teams.

• PMP
• PgMP
• SAFe
• ITIL