Technical Project Manager – Marketing Operations

Responsibilities

• Spearhead high-impact digital initiatives within the Technical Services Group.
• Serve as the critical bridge between development teams and clients.
• Own the entire lifecycle of multiple technical programs.
• Dynamically allocate engineering resources.
• Forecast budget burn‑rates.
• Preemptively mitigate technical risks.
• Champion agile agency processes and QA collaboration.
• Communicate technical guidelines to the internal team and clients.
• Update internal client teams on project progress.
• Manage communications, reviews, and feedback.
• Provide detailed progress reports and forecasts to internal teams and Account Management.
• Analyze project hours to forecast burn and identify potential risks to timeline and budget.
• Recommend mitigation strategies.
• Keep leadership informed of project progress and raise concerns promptly.
• Collaborate with quality assurance team for testing of TSG projects and programs.
• Facilitate collaboration, manage conflict, and effectively communicate project information across departments.

• 3-5 years of experience managing small to medium‑size marketing operations and work‑management projects.
• Hands‑on experience with Adobe Marketo and Workfront, including project management within these systems.
• Experience with Smartsheet, Jira, and Confluence is required.
• Prior experience working in a marketing/advertising agency operations environment is required.
• Knowledge of the Marketo project life cycle (e.g., migration, integration) and ability to identify scope changes.
• Strong project management skills, including monitoring and reporting on project status, budgets, schedules, and resource management.
• Understanding of information architecture and user experience best practices.
• Excellent oral and written communication skills.

• Project management
• Budget forecasting
• Risk mitigation
• Agile processes
• Quality assurance
• Information architecture
• User experience best practices
• Marketo project life cycle
• Scope change identification

• Communication
• Collaboration
• Conflict management
• Leadership
• Reporting
• Analytical skills