IT Program Administrator – Cloud, Atlassian Administrator

Responsibilities

• Administer NDS's Atlassian Cloud platform (Jira, Confluence) at a system health and governance level.
• Write and maintain scripts (Python and/or Groovy/Script Runner) and advanced Jira Automation rules to support platform workflows.
• Evaluate and develop cloud-native automation solutions (Jira Automation, Forge, REST API integrations) as legacy Script Runner capabilities are assessed and transitioned.
• Partner closely with development teams and leadership to support active products and ensure adherence to standards.
• Perform value stream mapping for processes owned within NDS IT, with a focus on streamlining Atlassian-supported workflows and eliminating waste.
• Mentor other Atlassian administrators toward cloud platform competency, and build knowledge transfer materials to reduce single-person dependencies.
• Support and facilitate change management activities associated with process, tool, and governance changes across NDS IT.
• Ensure users have access to the training they need on Program Office tools—facilitating and coordinating training resources, not necessarily delivering it directly.
• Document, measure, and improve system and software life cycles to meet business objectives across NDS IT programs.
• Interpret contractual and regulatory documentation (CMMI, NIST, FSA Contract, RFPs) to identify gaps in life cycles, policies, and procedures, and work with stakeholders to close those gaps.
• Document processes and procedures in an organized, user-friendly format.

• Bachelor's degree or equivalent combination of education and relevant experience.
• 2+ years of Jira and Confluence administration experience at a system health.
• Demonstrated experience with Atlassian Cloud (not exclusively data center).
• Scripting experience:
  Python and/or Groovy (Script Runner); willingness to learn Forge.
• Ability to read and write advanced Jira Automation rules.
• Experience with SSO and identity integration (SAML, SCIM, Okta, Azure AD, or equivalent).
• Experience designing and implementing workflows, dashboards, and Kanban or Scrum boards.
• Familiarity with the full software development lifecycle (SDLC), including Agile or other iterative methodologies.
• Hands‑on experience with AI tools used in a professional setting, with a genuine willingness to deepen that fluency.
• Proven experience collaborating across multiple functional areas to achieve shared business objectives.
• Experience working in a team‑based, collaborative environment.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to create and interpret analytical reports and performance metrics.