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Network Request Fulfillment Project Manager
Job in
Lakewood, Jefferson County, Colorado, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, IT Consultant
Job Description & How to Apply Below
Responsibilities
- Assist the Lead as needed
- Lead projects to design, implement, and enhance network fulfillment service requests.
- Assist in the development and maintenance of standard operating procedures (SOPs) for handling network requests.
- Collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs.
- Implement and manage tools and technologies to support efficient request fulfillment.
- Assist in the development and monitoring of KPIs and metrics to measure and improve request fulfillment performance.
- Oversee the request fulfillment queue, ensuring proper prioritization and resource allocation.
- Assist in the development and maintenance a knowledge base for common network requests and solutions.
- Provide regular reports on request fulfillment performance to senior management.
- Identify and implement automation opportunities to streamline request projects.
- Manage relationships with vendors and service providers involved in request fulfillment.
- Ensure compliance with relevant IT governance frameworks, customer and industry standards.
- Collaborate with cross-functional teams to ensure smooth fulfillment of service requests.
- Bachelor's degree in technical management, or related field
- 7+ years of work related experience
- TS/SCI with Poly required
- Understanding of networking concepts, technologies, and best practices
- Proven experience in leading IT projects, particularly in process improvement
- Familiarity with IT service management frameworks (e.g., ITIL)
- Experience with ticketing systems and IT service management tools
- Excellent project management skills
- Strong analytical and problem-solving abilities
- Outstanding communication and interpersonal skills
- Bachelor's degree in technical management
- TS/SCI with Poly
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