EDA Customer Success Application Engineer

Overview

Keysight is a leading technology company innovating in electronic design, simulation, prototyping, test, manufacturing, and optimization. With approximately 16,800 employees worldwide, we provide advanced EDA tools and services to communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets.

Our team of application and technical support engineers partners with customers to enable and debug their design flows using tools such as ADS, System Vue, Golden Gate, Genesys, IC-CAP, MBP, and MQA. Every day you will help customers achieve success through cutting‑edge solutions.

We are looking for a customer‑focused Application Engineer who is passionate about solving complex technical challenges and enabling customer success. In this role you will partner with engineers across the Americas to help them fully leverage Keysight EDA tools and deliver an exceptional support experience.

• Partner with customers to understand their design goals, challenges, and workflows, and help them achieve success using Keysight EDA tools.
• Apply strong troubleshooting and problem‑solving skills to diagnose issues, identify root causes, and drive them through to resolution with ownership.
• Deliver timely, high‑quality support that builds customer confidence.
• Act as a customer advocate, communicating feedback that influences product and process improvements.
• Identify opportunities to expand customer adoption and usage of Keysight solutions, guiding them to additional capabilities.
• Collaborate with global cross‑functional teams to solve problems more effectively.
• Develop clear written and verbal communication, including customer interaction documentation, knowledge articles, and technical guidance for self‑service.
• Create and deliver training content to help customers expand their capabilities with EDA tools.
• Continuously learn and stay current with new tool features, technologies, and industry trends.
• Manage multiple priorities effectively while maintaining strong attention to detail and follow‑through.
• Demonstrate agility and growth mindset by quickly learning and adopting new tools, including AI.
• Balance independent execution with strong collaboration, seeking help when needed and contributing to others’ success.

• Customer‑mindful: start with the customer’s perspective and motivate positive, lasting experiences.
• Curiosity & continuous learning: ask questions, seek deep understanding, and actively grow knowledge.
• Tenacity: persist through complex challenges and stay committed to finding solutions.
• Ownership & initiative: take responsibility end‑to‑end and proactively drive progress.
• Advocacy: represent the customer’s voice and influence improvements across teams.
• Collaborative mindset: recognize that the best outcomes come from working with others and sharing expertise.
• Clear communicator: simplify complex technical concepts for diverse audiences.

• B.S. in Electrical Engineering, Electronics, or higher degree with 5+ years of relevant experience; or equivalent combination of education and experience.
• Background in RF/microwave, RFIC, high‑speed digital design, applications engineering, EDA technical support, or design flow enablement.
• Proficiency with EDA tools such as ADS, System Vue, EM simulation, or similar.
• Proven ability to troubleshoot complex technical issues, identify root causes, and drive resolution with persistence and ownership.
• Experience with, or willingness to learn, Python.
• Demonstrable interest and commitment as an independent learner.
• Strong written and verbal communication skills with the ability to explain complex topics clearly.
• Experience delivering technical training or presentations is a plus.
• Demonstrated ability to build relationships and support customers effectively.
• U.S. person status is required due to the nature of certain customer environments and project requirements.

• Work at the forefront of innovation with industry‑leading tools and technologies.
• Gain exposure to a diverse set of customer applications and industries, expanding your technical breadth and perspective.
• Make a meaningful impact on customers solving real‑world engineering…