Endpoint Systems Specialist

Responsibilities

• Deploy, operate, and maintain physical, virtual, and cloud-based client desktop and mobile endpoints.
• Monitor and manage Forcepoint TTC, Citrix, Azure, AWS, and VMware infrastructure, including administrator and end-user access.
• Manage end-user profiles, including automated updates at login/logoff, and synchronize profile data with Active Directory.
• Optimize human-centric performance implementations for rapid startup, login, and application streaming.
• Manage and maintain desktop and application packaging of engineered configurations for remote distribution to thick, thin, virtual, and mobile devices.
• Support major system center technologies like Microsoft Endpoint Configuration Manager (MECM) and Intune.
• Configure hardware BIOS, RAM, device drivers, and full disk encryption using NIST-, FIPS-, and NSA-approved algorithms.
• Monitor and manage all hardware and software licenses, distribution, and accounting by user, device, or group.
• Provide continuous Tier 2 support (incident analysis, break/fix, hands‑on touch labor).
• Apply working knowledge of network concepts, firewalls, and VPN technologies to optimize secure remote access.
• Coordinate with Tier 3 and Engineering for advanced troubleshooting.
• Test and automate patch management solutions and deploy software using environment‑specific tooling.
• Execute continuous patch management across all networks and security domains.
• Use Lab facilities to develop test scripts, conduct Beta/Acceptance testing, and manage the transfer of engineered solutions through Blue/Green fielding.
• Analyze system performance, capacity, and service‑level metrics to optimize infrastructure utilization and preemptively address potential incidents.
• Work with technical writers to develop SOPs and documentation.
• Aid in the creation of required reporting, POA&Ms, and data tracking in strict accordance with contract deliverables.
• Participate in Continual Service Improvement (CSI) and innovation activities, researching new technologies and articulating benefits to stakeholders.

• Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start.
• DOD 8140 Certification applicable to role (minimum Security+).
• Microsoft 365 Certified:
  Endpoint Administrator Associate (requires 40+ hours training) OR 7 years of equivalent endpoint administration experience.
• Must hold ONE of the following:
  Red Hat Certified System Administrator (RHCSA), Citrix Certified Associate‑Virtualization (CCA‑V), Azure Fundamentals (or OEM equivalent), OR VMware Certified Advanced Professional (VCAP‑DCV Design) combined with Azure Administrator.
• An AA and 10+ years of experience, BS/BA and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience.
• Minimum of 4 years of hands‑on experience integrating, operating, and maintaining IT hardware and software solutions.