IT Program Administrator – Governance

Responsibilities

• Ensure NDS SDLC stages include the AI-specific gates, artifact requirements, and approval checkpoints required by the Nelnet AI Governance Policy
• Maintain the NDS AI-extended SDLC (AISDLC)
• Ensure all NDS AI development and deployment initiatives complete the AI Registry & Impact Assessment process
• Verify AI-specific requirements are met at defined SDLC checkpoints
• Verify NDS associates are using approved AI tools at correct data classification levels
• Build and maintain the NDS AI compliance evidence package
• Monitor and maintain the health of NDS Jira and Confluence environments; diagnose and resolve platform-level issues
• Partner closely with development teams and leadership to support active products and ensure adherence to standards
• Document, measure, and improve system and software life cycles to meet business objectives across NDS IT programs
• Interpret contractual and regulatory documentation to identify gaps in life cycles, policies, and procedures
• Document processes and procedures in an organized, user-friendly format
• Provide clear and concise verbal and written communication tailored to the appropriate audience
• Research, assess, and train others on non-development tools used across the segment
• Perform value stream mapping for processes owned within NDS IT to streamline workflows and eliminate waste

• Bachelor’s degree or equivalent combination of education and relevant experience
• 2+ years in a role combining process, compliance, governance, or audit work with meaningful exposure to AI or emerging technology
• Genuine, demonstrable fluency in the current AI landscape
• Conceptual understanding of how agentic AI systems work
• Ability to evaluate an AI system description or impact assessment and identify what’s missing, understated, or inaccurate.
• Hands‑on experience with Jira, Confluence, or Atlassian products is preferred
• Experience in financial services or another heavily regulated industry is preferred
• Familiarity with NIST AI RMF, ISO 42001, or similar AI governance frameworks is preferred
• Exposure to CFPB, FCRA, UDAAP, or FSA regulatory requirements is preferred
• Relevant certifications: AIGP, CIPP, CISA, CRCM, or equivalent AI/compliance credentials is preferred
• Change management experience or certification (Prosci, CCMP, or equivalent) is preferred