IT Operations Manager – Software Asset Management
Job in
Lakewood, Jefferson County, Colorado, USA
Listed on 2026-07-14
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
IT Business Analyst, IT Project Manager, IT Specialist, Change Management
Job Description & How to Apply Below
Responsibilities
- Deliver the Enterprise SAM operational outcomes aligned with COBIT, FFIEC, and internal risk standards
- Execute modern, end-to-end SAM operational workflows across the Service Now ecosystem (request, procurement, entitlement, deployment, compliance, reclamation), prioritized by enterprise value and risk prioritization
- Maintain and improve software compliance and optimization across SaaS, COTS, and on Prem licensing models
- Deliver continuous audit readiness through automated license reconciliation, evidence generation, and compliance validation
- Measure and report KPIs and KRIs for operational performance, software compliance, financial exposure, and software optimization outcomes
- Act as a primary partner to internal stakeholders and clients, ensuring SAM operational outcomes align to their goals, decisions, and success metrics while maintaining sustainable control effectiveness
- Lead overall reporting support, including intake processes, intake prioritization, and data-driven guidance and insights
- Develop and execute risk remediation action plans informed by operational process insights and performance metrics
- Lead organizational change management and adoption strategies to drive consistent execution of standardized SAM operational workflows
- Lead and inspire a high-performing team accountable for execution, adoption, and ongoing operational process maturity—championing career development, performance excellence, and a culture of engagement, resilience, and accountability
- Bachelor's degree or equivalent work experience
- ITIL Service Management Foundation certification
- 7+ years’ experience with the processes, tools and guidelines for overseeing and optimizing the costs and revenues for IT services
- 7+ years’ experience with management approaches, tools, and techniques for managing IT assets
- 7+ years’ experience within a total Information Technology (IT) environment
- 7+ years of experience leading complex operational, technology, financial, and risk initiatives within highly regulated environments (e.g., financial services, healthcare)
- 5+ years of direct Software Asset Management experience, including licensing compliance, optimization, and vendor management
- 3+ years of hands‑on experience implementing and operating SAM operational workflows within the Service Now ITx platform (ITAM, SAMPro, ITSM, ITOM, and related integrations)
- Experience translating policies and standards into operational processes with embedded controls
- Proven ability to use data and automation to drive operational improvements across the asset lifecycle
- Experienced people leader with the ability to develop talent, set clear expectations, and scale execution through empowered teams
- Strong capability to build trusted partnerships across IT, procurement, finance, risk, legal, audit, and security organizations
- Comfortable operating in ambiguous, fast-paced environments, balancing tactical execution with strategic focus
- Ability to lead through influence and communicate effectively
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