Implementation Engineer – AIQ Ops

GP Strategies is a global leader in talent transformation, dedicated to empowering organizations to unlock their full potential. We help businesses enhance workforce performance and achieve strategic goals through innovative, technology-enabled learning solutions. Supporting over 6,000 organizations worldwide, we combine human expertise with AI-driven insights to deliver customized strategies that upskill talent, accelerate technology adoption, and optimize critical business processes.

Our mission is to create lasting impact by equipping organizations with the skills, strategies, and tools needed to thrive in an ever-evolving world.

We are seeking an experienced Implementation Engineer to lead the successful deployment of AIQ Ops across GP Strategies and customer environments. As the technical bridge between Product Engineering, Managed Learning Services, Customer Success, and client technology teams, you will be responsible for configuring integrations, onboarding new customers, troubleshooting technical issues, and ensuring customers achieve maximum value from the platform.

This is a highly collaborative and customer-facing role ideally suited to someone who enjoys solving complex technical challenges while delivering measurable business outcomes.

Learn more:

• Lead the technical onboarding of new AIQ Ops customers.
• Configure AIQ Ops environments to align with customer requirements.
• Support implementation planning, technical discovery, and deployment activities.
• Validate customer readiness before production go-live.
• Execute implementation playbooks and deployment best practices.

• Design and configure integrations between AIQ Ops and enterprise systems, including:
• Learning Management Systems (LMS)
• HRIS platforms
• Microsoft 365
• Learning Experience Platforms (LXP)
• CRM platforms
• Internal workflow applications
• APIs and middleware platforms
• Implement Single Sign-On (SSO) and identity management solutions.
• Troubleshoot API, authentication, and integration-related issues.
• Maintain integration documentation and technical standards.

• Act as a trusted technical advisor throughout implementation and adoption.
• Resolve technical issues and collaborate with Engineering teams when required.
• Deliver administrator training and user enablement activities.
• Monitor platform health, adoption, and performance.
• Support customers through upgrades, releases, and new functionality.
• Partner with Product Managers to improve implementation processes.
• Provide customer feedback to influence product enhancements and roadmap decisions.
• Assist with testing and validation of new platform releases.
• Develop reusable implementation assets, templates, and deployment methodologies.
• Identify automation opportunities within onboarding and deployment workflows.

• Maintain implementation documentation, SOPs, and knowledge articles.
• Track implementation KPIs and project milestones.
• Ensure deployments comply with security, governance, and compliance requirements.
• Support continuous improvement initiatives across delivery and implementation teams.

Success in this role will be measured by:

• High customer adoption and engagement
• Quality and consistency of implementations
• Customer satisfaction and retention
• Platform stability and performance
• Reliable integrations
• Increased efficiency through repeatable and scalable deployment processes

• Experience implementing SaaS solutions within enterprise environments.
• Experience integrating cloud applications using REST APIs.
• Strong understanding of authentication technologies including SSO, OAuth, and SAML.
• Experience working with Microsoft Azure and Microsoft Entra .
• Strong troubleshooting, analytical, and problem-solving skills.
• Customer-facing implementation, consulting, or technical delivery experience.
• Experience working within Agile product and development environments.
• Excellent stakeholder management and communication skills.
• Strong written and verbal communication abilities.

• Experience implementing Learning Management Systems (LMS).
• Experience with in Learning &…