Site Reliability Engineer – TS​/SCI Poly

Responsibilities

• Ensure the reliability, availability, and performance of enterprise IT systems across global environments
• Develop automation solutions that reduce manual effort, streamline operational tasks, and improve system resiliency
• Build and maintain monitoring, alerting, and observability capabilities supporting 24/7/365 enterprise operations
• Perform root cause analysis (RCA), corrective action planning, and long-term problem remediation for infrastructure issues
• Partner with engineering teams to validate, test, and integrate new systems, upgrades, baselines, and enhancements into production
• Improve system performance through configuration tuning, capacity planning, and optimization of compute, storage, network, and virtualized environments
• Develop and maintain infrastructure-as-code, scripts, and operational automation to support consistent and repeatable deployments
• Support enterprise incident response, including triage, escalation, and service restoration for high visibility events
• Maintain operational documentation including SOPs, runbooks, baselines, dashboards, and architectural diagrams
• Ensure compliance with ITIL/ITSM processes—including Incident, Problem, Change, and Configuration Management
• Strengthen the enterprise security posture by supporting patching, vulnerability remediation, and RMF related configuration updates
• Coordinate with global operations teams to ensure service continuity, readiness, and adherence to SLAs and KPIs
• Leverage analytics, metrics, and monitoring data to identify performance trends and drive continuous service improvement initiatives

• Bachelor’s degree in computer science, engineering, IT, or related technical field (Additional experience may substitute for degree)
• 5+ years of experience in site reliability engineering, systems engineering, enterprise operations, or Dev Ops roles
• Hands‑on experience with automation tools (Power Shell, Python, Ansible, Terraform, etc.)
• Strong experience supporting enterprise infrastructure domains including server compute, storage, virtualization, networking, and monitoring
• Experience with enterprise monitoring platforms (e.g., Solar Winds, SCOM, Splunk, Nagios, ELK)
• Strong understanding of ITIL/ITSM workflows and operational governance processes
• Demonstrated ability to troubleshoot complex technical issues across distributed enterprise environments
• Strong communication and collaboration skills working across multidisciplinary technical teams
• US citizenship required