Media & Entertainment Technical Enablement Specialist

Media & Entertainment Technical Enablement Specialist

Position Overview

Customer Success is looking for a Media & Entertainment Technical Enablement Specialist to join the Customer Reliability & Advocacy Team. This role will be responsible for designing and delivering enablement & awareness programs & content. The objective of the role is to resolve or prevent customer questions or concerns that arise from product or feature launches.

• Work with peers in the Customer Reliability organization to help create tools, resources, and training to innovate training and enablement for CTS
• Collaborate with CTS ORT core team, customer reliability peers, and product teams to assess the customer impact of a product or feature launch
• Engage in creating enablement and awareness materials, such as articles, Message Maps, Power Points, training videos, etc
• Create, update, deliver enablement training content for our Internal Support organization
• Design and deliver continued education to empower the Support teams to stay current on customer workflows and use of AI tools
• Work with Support Management to prepare for and deliver new hire training and onboarding, follow-up training, and webinars
• Participation or facilitation of support enablement projects as needed
• Contribute to a culture and framework of innovation and excellence

• Expert proficiency in Flow production tracking (formerly Shotgrid), Maya or 3ds Max (Flame, Arnold, Smoke, Mudbox, Motion builder are nice to have)
• 3+ years of successfully supporting training, enablement, communications and/or presentations at a software company in a technical capacity
• Experience developing process guides and/or training modules for consumption by a broad audience
• Comfortable scheduling and leading training meetings, webinars, and other training programs, including follow-up communication, scoring, and reporting
• Analytical, detail-driven, and a master multitasker
• Ability to understand customer challenges and recommend/develop effective training solutions or other enablement content
• Ability to analyze data and determine actionable insights
• Excellent verbal, written, and presentation skills
• Proficient with Microsoft suite of products including Office and Teams

• Experience with international teams

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.