Product Operations & AI Enablement Specialist

Job Title: Product Operations & AI Enablement Specialist

Location: Lakewood, CO (Hybrid)

Bloom Healthcare is a pioneering value-based primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high‑touch, innovative medicine to those living at home with chronic conditions. Bloom’s model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers.

At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the "Top Workplace" for five consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first.

We're looking for a sharp, self‑driven Product Operations & AI Enablement Specialist to join our small but high‑impact IT team, reporting to the Director of Emerging Technology. This is primarily a hands‑on builder role – you'll spend most of your time designing workflow solutions, running AI pilots end‑to‑end, and finding ways to eliminate manual work across our operations.

That said, product management is a real part of this role and a clear growth path for the right person. As you build deep expertise in our products and users, strategic ownership will follow.

This is a hybrid position with 4 days per week required in our office on Lakewood, CO.

Business Process Optimization

This is an area of significant independent ownership. The role identifies, designs, and builds solutions to complex business process problems, working directly with business teams. We use Airtable and other no‑code/low‑code platforms, and we expect a solutions‑first mindset: staying current on new tools and bringing forward recommendations for evaluation.

• Engage with non‑technical stakeholders to understand pain points and translate complex process problems into scalable technical solutions.
• Own the full build‑and‑launch cycle: requirements, design, build, testing, user training, and post‑launch support.
• Proactively identify opportunities to streamline processes and reduce manual work. Evaluate and recommend new tools that eliminate clunky workflows.
• Maintain and improve deployed solutions as business needs evolve. Create documentation and training guides to support team adoption.

AI Initiatives — Research & Coordination

This role drives hands‑on implementation and project management, directly building, deploying and operationalizing AI‑powered solutions.

• Coordinate approved AI pilots: schedule working sessions, track action items, maintain project documentation, and follow up on open items.
• Build and deploy no‑code AI agents and LLM‑powered automations. Design the logic, configure workflows, and iterate based on user feedback.
• Support employee adoption of LLM tools: develop training materials, prompt guides, token optimization tips, and how‑to resources tailored to specific team needs.
• Research AI tools, use cases, and industry landscape. Prepare structured briefs and recommendations for the AI Steering Committee.
• Facilitate governance: manage user licenses, track usage, outcomes, and ROI, and maintain AI policies.

Product Management & Operational Support

• Serve as the first point of contact for user‑reported issues. Log, triage, and investigate before escalating to developers with clear reproduction steps and context.
• Own and maintain user‑facing documentation end‑to‑end: release notes, training materials, how‑to guides, and feature walkthroughs for new and updated functionality.
• Design wireframes and UI mockups in Figma and AI‑assisted tools, turning PM direction into concrete visuals for developer handoff and stakeholder review.
• Conduct UAT for new releases: test or recruit testers, track feedback, and deliver a structured summary to the PM.
• Keep the product backlog clean and well‑organized. Tickets clearly described and consistently formatted.
• Collect user feedback through meetings, surveys and…