Customer Deployment Consultant

Requisition : 35279

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world.
For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.
Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference.
Join us and help shape wherever we go next. You create your future and ours.

As a Deployment Consultant
, you ll play a key role in helping healthcare organizations successfully deploy and optimize mission-critical software solutions that support life-saving technologies around the world. In this highly visible, customer-facing role, you ll lead software implementations from planning and architecture through deployment, training, and ongoing support while partnering with customers, sales, product management, and engineering teams. This position offers the opportunity to leverage your expertise in SQL/Oracle databases, Windows Server environments, networking, virtualization, and cloud technologies to solve complex technical challenges, influence product enhancements, and deliver exceptional customer outcomes.

If you enjoy combining technical problem-solving, project leadership, customer engagement, and continuous innovation in a collaborative environment, this is an exciting opportunity to make a meaningful impact while growing your career with a global industry leader.

Essential Duties

• Assist customers in deploying Terumo Blood and Cell Technology (TBCT) software products to meet their environment specifications.
• Scope implementation projects. Estimate effort and timeline to complete.
• Plan and manage implementation projects. Track milestone completion and project issues. Provide status reports to customers
• Lead formal training sessions on how to implement TBCT software products externally
• Support sessions on requirements definition and product architecture
• Implement customizations for TBCT software products
• Implement new implementation methodology and best practices for TBCT software installations
• Drive product improvement by providing customer and partner feedback to Product Management and Engineering.
• As necessary, assist Technical Support in troubleshooting customer issues and Quality Assurance in testing new product releases.
• Provide Technical assistance and sales support to TBCT sales team
• Provide Level 1/Level 2 Oracle support for customers and internal resources
• Provide Custom database query support
• Provide Subject Matter Expertise to TBCT customer base
• Liaise with staff at all levels of a client organization.
• Functional testing and debugging of objects, which may support domain functionality (i.e., procedures), domain graphical interface functionality, common data types, or utilities for communication, peripherals, etc.

• Minimum of 3 years experience working in SQL and/or Oracle database environments.
• Minimum 3 years Windows Server administration, including IIS, AD, DNS, DHCP, and certificate management.
• Minimum of 5 years experience of advanced diagnosis and troubleshooting.
• Minimum 5 years LAN/WAN configuration and support, including firewalls, VLANs, VPNs, and routing.
• Experience with virtualization platforms (VMware/Hyper-V).
• Experience with cloud environments (Azure/AWS) preferred.
• General understanding of SaaS, hosted solutions, and client/server architecture.
• Experience with issue-tracking systems (Jira, Service Now, etc.).
• Experience with Issue…