Delivery Director, D365 Business Central

• Lead the full lifecycle of D365 Business Central implementations, from project planning through to go-live and post-implementation support.
• Collaborate closely with internal departments and clients to identify business requirements, providing expert guidance on how D365 Business Central can meet and exceed those needs.
• Develop, document, and continuously improve processes and procedures to enhance service delivery, documenting best practices, and contributing to the knowledge base.
• Trusted advisor for our clients and teams providing consulting services as needed, leveraging deep system knowledge to provide recommendations and solutions that align with client goals.
• Provide regular, clear, and concise project status reports, and engage in proactive discussions with clients to ensure satisfaction and address any concerns.
• Lead and facilitate client and team meetings, with the ability to convey complex concepts to both technical and non-technical audiences, staff level through c-suite.
• Serve as the main point of contact for all D365 Business Central-related inquiries and issues, providing technical support and troubleshooting assistance as required.
• Design and deliver comprehensive training programs to ensure client and employee proficiency in D365 Business Central functionalities.
• Stay informed of the latest D365 Business Central releases, features, and industry trends, advising clients on how to leverage new functionalities to improve their operations.

• BA/BS in Business, IT, related field or equivalent work experience.
• Minimum of 6 years of hands-on experience with D365 Business Central implementations.
• Minimum of 2 years’ experience in a leadership role, managing teams, and overseeing client engagements.
• In-depth knowledge of D365 Business Central configuration, maintenance, and optimization.
• Proven ability to manage multiple projects simultaneously with strong organizational and time management skills.
• Understanding financial planning and analysis is highly desirable.
• Excellent analytical and problem-solving skills, particularly in resolving complex technical issues.
• Strategic thinker with the ability to develop and execute go-to-market strategies aligned with business objectives.
• Excellent verbal and written communication skills are vital for effectively conveying product positioning, messaging, and value propositions.
• Ability to create compelling content, deliver presentations, and communicate complex concepts in a clear and concise manner.
• Client-focused with ability to understand client needs, pain points, and buying behaviors is critical.
• Microsoft certifications related to D365 Business Central are preferred.
• Ability to thrive in a fast-paced, changing environment, adapt to new technologies and market trends, and quickly adjust strategies as needed.
• Travel for Armanino business and clients, as needed.

Demonstrates expertise in leading D365 Business Central implementations, providing strategic consulting, and delivering training programs to enhance client and employee proficiency. Possesses strong organizational, analytical, and communication skills to effectively manage projects and client relationships.

• D365 Business Central Implementation
• Project Management
• Client Engagement
• Team Leadership
• Financial Planning and Analysis

• D365 Business Central Configuration
• D365 Business Central Maintenance
• D365 Business Central Optimization
• Process Improvement
• Technical Support
• Troubleshooting
• Training Program Development
• Project Planning
• Go-Live Support
• Analytical Problem-Solving

• Excellent Communication
• Client-Focused
• Strategic Thinking
• Organizational Skills
• Adaptability

• Microsoft Certifications Related to D365 Business Central

• Business Requirements
• Service Delivery
• Knowledge Base
• Market Trends
• C-Suite Communication