Software Engineering Manager-SRC-First Response

CO Salary Range: USD  -  per year

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Manager within PNC's SRC First Response organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, Birmingham, AL, Phoenix, AZ or Denver, CO.

Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services, major incidents, and high-severity customer-impacting events. Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs.

Travel occasionally for offsite meetings or other business-related activities (less than 5% travel).

Ideal candidates should have working knowledge or experience in at least three areas:

• Programming/Runtime:
  Java, SQL, Tomcat, Websphere
• Databases:
  Oracle, SQL, Neo4J, Mongo (distributed) or DB2, VSAM (mainframe)
• Streaming/Event Platforms:
  Kafka
• Caching/Data Stores:
  Redis, ESS
• Operating Systems:
  Linux/Unix, Windows Server, could include Windows/Linus (distributed) or TCO/CICS (mainframe)
• Container Platforms:
  Open Shift (OCP)

Experience using one or more of the following for monitoring, triage, and root cause analysis:

• Dynatrace
• Big Panda
• Elastic Search
• Grafana

Candidates should be comfortable leveraging these tools to correlate events, analyze system behavior, and accelerate incident resolution.

• At least 5 years' experience leading teams with increasing levels of responsibility over time
• Proven ability to:
  Build and develop high-performing teams
• Proven ability to:
  Coach and mentor talent
• Proven ability to:
  Drive accountability and ownership
• Experience delivering projects and initiatives from inception through execution
• Ability to maintain composure and lead effectively during high-stress incidents or outages

• Strong root cause analysis discipline - not just resolving issues but identifying underlying causes
• Ability to apply 2nd and 3rd order thinking, including:
  • Understanding downstream impacts of decisions
  • Applying learnings broadly across systems and teams
• Proactively identifies and addresses systemic weaknesses that enable incidents
• Focus on preventing regression through process, tooling, and architectural improvements

• Ability to understand complex cause-and-effect relationships across distributed systems
• Evaluates problems in a broad, end-to-end context, rather than in isolation
• Recognizes patterns across incidents and environments to drive strategic improvements

• Ability to adapt communication style based on audience (technical teams, leadership, business stakeholders)
• Strong written and verbal communication skills, especially during incident situations
• Capable of translating complex technical issues into clear, actionable insights

• Maintains appropriate temperament under pressure
• Demonstrates resilience and sound judgment during critical incidents
• Strong ownership mindset with a focus on outcomes
• Collaborative and team-oriented approach
• Continuous learner with a focus on improvement and operational excellence
• Participate in on-call…