Strategic Agile Delivery Manager: CSI & Release Lead
Job in
Lakewood, Jefferson County, Colorado, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst, Scrum Master
Job Description & How to Apply Below
- Lead end-to-end Agile delivery for Managed Services strategic and operational improvement initiatives
- Drive adoption and continuous improvement of Agile methods and practices across delivery teams
- Facilitate Agile ceremonies including sprint planning, daily standups, backlog refinement, sprint reviews, and retrospectives
- Manage and maintain delivery backlogs in collaboration with technical leads and service owners
- Assist in team development, holding teams accountable for their commitments
- Promote empowerment of the team
- Gather requirements from technical leads on each strategic and operational improvement initiative
- Develop delivery roadmaps, initiative charters, and status reporting artifacts
- Coordinate cross-functional dependencies between ITSM Administrators, Application Developers, Platform Engineers, and external vendors
- Manage risk identification and mitigation planning across the initiative portfolio
- Champion a culture of Continuous Service Improvement (CSI)
- Apply process excellence methodologies to identify inefficiencies
- Own and manage the internal release management process for Managed Services
- Establish and maintain a release calendar
- Lead release readiness reviews
- Gather key knowledge requirements from technology support groups
- 5+ years of experience with Scrum and Agile methodologies in a technology delivery environment
- PMI-ACP, CAPM, PMP, CSM, or equivalent Agile or program management certification
- Experience in ITSM process implementations, Continuous Service Improvements, and/or process excellence methodologies and tools
- Experience managing a release management process in a technology or managed services environment
- Effective interpersonal skills including mentoring, coaching, collaborating, and team building
- Strong analytical, planning, and organizational skills
- Ability to grasp high-level technical concepts quickly
- Excellent oral and written communication skills
- Strong focus on CSI and process re-engineering
- 2+ years’ experience with ITSM process and ITIL Foundations v4 (or latest v5) preferred
- Post-secondary education in Project Management, Information Technology, or Communications preferred
- Experience with Service Now, Jira, Confluence, or similar PPM tools preferred.
Demonstrates expertise in Agile methodologies and Scrum practices, with a strong focus on Continuous Service Improvement and process excellence. Capable of managing release processes and facilitating cross-functional collaboration in technology delivery environments.
Highest-signal resume keywords- Agile Methodologies
- Scrum Experience
- Release Management Process
- Continuous Service Improvement
- ITSM Process Implementations
- Agile Delivery
- Process Excellence Methodologies
- Risk Identification and Mitigation
- Backlog Management
- Requirements Gathering
- Interpersonal Skills
- Mentoring
- Coaching
- Collaboration
- Team Building
- PMI-ACP
- CAPM
- PMP
- CSM
- ITSM
- Continuous Service Improvement
- Process Re-engineering
- ITIL Foundations v4
- Managed Services
- Service Now
- Jira
- Confluence
- PPM Tools
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