Senior Data Center Operations Technician

Job Description

Senior Technician
- Data Center Operations

• Duration: 3-month contract/right to hire
• Contract hourly pay rate up to $80/hr
• Direct Hire Salary after contract: $150k/year
• Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card.

• Our client is seeking an experienced Senior Technician with a passion for troubleshooting and resolving a range of data center infrastructure issues including, but not limited to, hardware, fiber, networking, and related problems.
• The successful candidate will possess strong supervisory experience and outstanding customer service skills, with the ability to communicate effectively both orally and in writing.
• You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission while co-creating a culture of psychological safety and continuous improvement.

• Senior Technician
  - Data Center Site Operations is responsible for executing operational objectives, policies, and procedures.
• As the Data Center Operations representative, you will manage projects, installations, testing, budgets, risks, and changes, ensuring the smooth functioning of our data center infrastructure.
• Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly.
• The ideal candidate will demonstrate a strong aptitude for troubleshooting, improve effectiveness through process innovation, and take ownership of technical issues to drive resolution.

• As a Senior Technician, you will:
• Participate in regular meetings with stakeholders to establish and maintain strong relationships
• Troubleshoot and resolve complex incident management issues, producing incident reports for further analysis
• Coordinate vendor procurement and contractual activities
• Ensure data center equipment maintenance meets industry standards
• Oversee operating budget and complex facilities projects, including project budget, schedule, and scope
• Implement strategies to proactively prevent potential problems and manage emergency and disaster mitigation
• Oversee commissioning processes and lead testing of existing and new equipment
• Successfully deliver projects on time, on budget, and within scope
• Communicate and collaborate effectively with external project teams and resources
• Identify stakeholders, review design packages, and select vendors
• Manage project deployment risks and forecast budget requirements
• Act as the Data Center Operations POC for site infrastructure initiatives
• Handle and resolve escalations while partnering with relevant stakeholders to deliver projects
• Write comprehensive RFPs for various projects
• Assist in budget management
• Develop and implement policies and procedures for essential operating protocols
• Prepare business plans and conduct data analysis of relevant reports
• Assign responsibilities to subordinates
• Conduct interviews and select candidates for employment
• Perform associate performance appraisals and recommend salary adjustments
• Counsel and coach associates and administer disciplinary action when necessary
• Install various hardware as required
• Complete/Oversee service orders in an accurate and timely manner
• Oversee routine operational maintenance support and hardware maintenance
• Respond to customer requests quickly and resolve technical problems effectively
• Oversee coordinated and scheduled maintenance activities with multiple parties in multiple locations, following standard procedures
• Coordinate with other technical teams to complete various tasks, requests, and/or projects
• Frequently lift or move equipment and material weighing up to 50 pounds for various needs
• Oversee planning, coordinating, and managing the technical aspects of projects related to the data center
• Identify and manage dependencies between these projects and other ongoing activities
• Lead and assist with all design aspects of the data center support systems and overall data center layout
• Effectively communicate design standards to…