Mission Operation Engineer

• Serve as Tier I help desk support, leveraging your Intelligence Community experience to answer questions and monitor help desk platforms to ensure mission continuity
• Troubleshooting technical issues and analytical workflows
• Conduct comprehensive classroom training at our Denver facility
• Travel to customer locations for on-site training delivery
• Facilitate virtual training sessions for remote users
• Provide software demonstrations to government leadership during technical exchange meetings and monthly program management reviews
• Represent user perspectives and workflows in development meetings, ensuring software meets real-world operational needs
• Test and evaluate pre-release software
• Triage and capture reported software defects

• Active Top Secret security clearance with Poly
• Minimum 5 years of Military or Intelligence Community experience
• Proficiency in at least one Intelligence Community discipline
• Demonstrated experience in customer service roles
• Team-first approach with ability to work across functional groups
• Strong analytical skills with ability to troubleshoot complex issues
• Exceptional verbal and written communication skills
• Willingness to travel up to 25% of the time

Demonstrates expertise in Tier I Help Desk Support, leveraging Intelligence Community experience to troubleshoot technical issues and deliver effective training. Proficient in customer service and communication, with a strong analytical mindset to ensure software meets operational needs.

• Active Top Secret Security Clearance
• Intelligence Community Experience
• Customer Service Experience
• Analytical Skills
• Training Delivery

• Exceptional Verbal Communication
• Exceptional Written Communication
• Team-First Approach

• Military Experience
• Intelligence Community Discipline
• Help Desk Support
• Software Demonstrations
• Technical Exchange Meetings