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Service Desk Team Leader: People, Process & Performance
Job in
Lakewood, Jefferson County, Colorado, USA
Listed on 2026-08-20
Listing for:
Auxis
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Auxis is seeking a Service Desk Team Lead to provide leadership, coaching, and supervision to the Service Desk Analysts. The role focuses on high-quality service delivery, performance management, and handling critical incidents to drive continuous improvement.
You will collaborate with the Service Desk Supervisor and other IT teams to optimize incident handling, queue management, and customer satisfaction, while guiding a small, skilled team to achieve operational excellence.
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