IT Customer Support I

Provides support to end users for basic computer, application, system, device, access and hardware issues. Identifies, researches and resolves routine technical problems of low complexity. Responds to telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. May perform password resets for users.

Education:

• High School Diploma or GED

Provides support to end users for basic computer, application, system, device, access and hardware issues. Identifies, researches and resolves routine technical problems of low complexity. Responds to telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. May perform password resets for users.

Education:

• High School Diploma or GED

• Must be customer service oriented.
• Analytical thinker is able to utilize a functional understanding of the various components of systems in conjunction with technical knowledge to identify effective and efficient problem resolutions.
• Excellent organizational, time management and communication skills; must communicate effectively with all levels of company personnel.
• Ability to work well both individually with minimal supervision and in a team environment where the sharing of knowledge is highly regarded and expected.
• Ability to multitask effectively and meet deadlines.
• Sound knowledge of PC configurations, currently supported versions of Microsoft Windows, and PC software including, Microsoft Office and Microsoft Office 365 applications that may include but are not limited to Visio, Excel, Word, Access, PowerPoint, SharePoint, Skype for Business and Outlook.
• Good interpersonal skills with demonstrated ability to communicate systems requirements verbally and in writing.
• Experience in effectively communicating business and technical issues to both technical and non-technical audiences.
• Experience in working on multiple assignments during the same time frame juggling tasks based on relative priorities with supervision commensurate with grade level.
• Job level commensurate with experience and skill sets; position will be filled depending on qualifications, experience and skill sets of the successful candidate.

• Must possess and maintain a valid driver's license and a driving record satisfactory to the company and its insurers. (As needed)

• Must be able to perform all essential and marginal functions of the job.
• Must be able to work with a team, take direction from management, adhere to required work schedules, focus attention to details, and follow work rules.
• Ability to successfully perform multiple tasks with strict deadlines.
• Ability to organize and prioritize daily work.
• Use time effectively and efficiently.

All of the physical requirements listed below are those that may be necessary for an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for prolonged periods of time; standing and reaching with hands and arms frequently; regularly walking, climbing, balancing or moving; driving; talking; seeing (specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus); using hands frequently to type, touch, handle and feel; hearing; bending or stooping; squatting or crouching;
  
  reaching; kneeling; pushing; pulling; regularly lifting and moving up 10 pounds and occasionally lifting and moving up to 25 pounds.
• Minimal safety hazards; general office working conditions.

• Travel as needed up to 25%.
• Non-traditional hours anticipated.
• Required to carry an activated cell phone and be available to respond during working and non-working hours.
• The successful candidate will be required to clear a drug screen and a complete background check, including a credit report for certain positions after an offer has been extended and before being employed.

• None.

• The annual hourly range for this position will be $22.98-$34.42/hr.

• The above statements describe the general nature and level of work being performed. This position may perform other duties as assigned.

• Responsibilities include the support of all production and development systems, troubleshooting and resolution of desktop computers, applications, and related technology. Support includes configuring, deploying and testing of computer systems and peripherals within established standards and guidelines.
• Ensure desktop, laptop…