System Reliability & Support Lead or EST

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a system reliablity and support lead within PNC's technology organization, you will be based in Pittsburgh, PA
- Cleveland, OH
- Denver, CO
- Dallas, TX
- Birmingham AL or Phoenix AZ

R231224

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a system reliablity and support lead within PNC's technology organization, you will be based in Pittsburgh, PA
- Cleveland, OH
- Denver, CO
- Dallas, TX
- Birmingham AL or Phoenix AZ

This position has hours of Monday-Friday - 11AM-8PM EST or 330-1130

EST and on call responsibilities

• Monitor and support critical production applications utilizing Open Shift, Oracle, Java, MongoDB, and SQL, proactively identifying and resolving issues to ensure application stability and performance.
• Serve as the primary owner for production incidents, leveraging tools such as Dynatrace and Service Now to drive issue resolution from initial detection through closure.
• Design, implement, and enhance automated monitoring and operational processes using Ansible and other enterprise automation tools to improve system reliability and efficiency.
• Lead disaster recovery planning, testing, and execution activities to ensure application resiliency and business continuity across supported platforms.
• Partner with development, infrastructure, and business stakeholders to onboard new applications and maintain operational readiness within a complex production environment.
• Participate in a rotating 24x7 on-call support schedule, including weekend and after-hours coverage for production releases, system maintenance, and critical issue resolution.
• Provide technical leadership and mentorship to support team members while driving best practices in application monitoring, troubleshooting, automation, and continuous improvement.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Leads and participates in the monitoring, maintenance, support and modernization of systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades. Coordinates with delivery teams to ensure changes are implemented in order to maintain a stable production environment.
• Incident detection, resolution and/or escalation. Analyze and identify root cause of incidents. Gathers information and reports out on design, reliability, maintenance problems and bugs.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Implements methods, techniques and evaluation criteria for monitoring software reliability and resolving incidents.
• Educates and coaches more junior staff to ensures in depth knowledge of supported systems and applications.
• Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused
  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that…