Atlassian Solutions Architect

Atlassian Solutions Architect

R8559

Full time

Remote

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

We are looking for a motivated Atlassian Solutions Architect ready to take us to the next level! If you have the ability to lead discovery, gather and document requirements, and design enterprise-scale Jira and Jira Service Management solutions and are looking for your next career move.

We are looking for an Atlassian Solutions Architect to lead discovery, gather and document requirements, and design enterprise-scale Jira and Jira Service Management solutions that support operational excellence and organizational growth. This position will be full-time and remote.

• Lead discovery and current-state analysis of existing Service Now processes, request types, workflows, approvals, and integrations, and document the requirements for their target-state equivalents
• Design the target-state Jira Service Management solution for migrated services, including request types, customer portals, queues, SLAs, approval flows, and knowledge management, and present those designs for review and approval
• Plan and execute approved data and configuration migration activities, including cutover sequencing, validation and parallel-run approaches, and post-migration support
• Coordinate with business stakeholders and technical teams to retire Service Now functionality as it is replaced, and to keep dependent integrations and reporting intact through the transition
• Lead discovery and requirements gathering sessions with business stakeholders and technical teams, and document requirements, functional specifications, and acceptance criteria
• Contribute to the enterprise architecture strategy for Jira, Jira Service Management, Confluence, and related Atlassian products
• Design scalable Atlassian solutions that align with business objectives, CAI governance standards, and enterprise technology standards
• Translate complex business requirements into end-to-end Atlassian platform designs and proposed implementation roadmaps
• Design Jira space structures, workflows, schemes, automation flows, permissions, and security models across multiple business functions, and submit them for review and approval prior to implementation
• Design Jira Service Management solutions including customer portals, request management, service catalogs, queues, SLAs, and knowledge management processes, and support their implementation once approved
• Facilitate solution design and design review sessions with business stakeholders, technical teams, and executive leadership
• Present proposed designs, alternatives, trade-offs, and implementation plans for review and approval, and incorporate resulting feedback
• Produce architecture diagrams, design documentation, and implementation guidance for review and inclusion in CAI standards documentation
• Provide design input, impact analysis, and technical recommendations for platform enhancements, upgrades, migrations, and optimization initiatives
• Design proposed changes to the Atlassian data model, including Assets object schemas and CMDB structures, in accordance with established CAI data model and custom field governance standards
• Design proposed identity and access configurations for the Atlassian…