Field Applications Specialist – CT Focus

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles:
Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

The Target Pay Range for this position is $64,000- $81,200 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

The Field Applications Specialist plays a pivotal role in optimizing the installation process and training for Emerging Technologies products, such as CT, C-Arm, etc . Their primary responsibilities involve identifying training needs, creating and maintaining educational information, and ensuring on-time installations and trainings. This includes coordinating various training initiatives through installations both internally and utilizing vendor-provided trainings, and providing sales support at trade shows, wetlabs, and customer education events.

• Schedule onsite and remote product training with customer upon the completion of sale for CT and CT related products
• Provides onsite and remote training for mobile CT and OEC products
• Connect equipment to customers PACS, HIS/MWL and Telemedicine services as appropriate
• Schedule follow up/supplemental product training with customer post install as needed
• Instruct on basic system functionality and installation procedures at training events
• Monitor installation completion through communication with installers and management of completion documentation.
• Handle escalations that arise due to issues during installation.
• Through post installation follow up, identify gaps and roadblocks that occurred during the installation and facilitate a solution (may involve other departments)
• Troubleshoot problems as needed to support installation team and customer issues if need arises.
• Contribute to Knowledge Base articles regarding installation training, process, procedure, responsibilities, etc.
• Assist with supplemental onsite training courses by supporting equipment setup and hands-on training.
• Perform other assignments as directed by manager in support of the operation.
• Manages communication and oversight of outside consultants working directly with assigned team.
• Identifies trends and process improvement opportunities for the team and makes suggestions to improve protocols and procedures to enhance external and internal customer service and satisfaction.
• Contributes to thorough documentation within the Customer Relationship Management (CRM) system.

• 5+ years of veterinary technician experience
• 1+ years Veterinary radiology experience
• Previous CT experience preferred
• Veterinary Technology Certification strongly preferred but will consider equivalent related experience such as Associates degree in Veterinary Technology or related field, or equivalent related experience (e.g. years of experience as a Veterinary Assistant).

• Knowledge of veterinary anatomy required
• Knowledge of exotic species preferred
• Ability to handle many tasks at once including heavy phone and email volume
• Ability to provide clear instructions in an educational format; written and didactic.
• Must possess good interpersonal skills with a customer service-oriented attitude
• Intermediate computer skills required, including but not limited to:
  Knowledge of basic computer networks and components required
• Knowledge of all Microsoft office applications required
• Knowledge of Medical image/video formats and storage methods
• Sales Force or other CRM experience preferred
• Must have strong planning & organizational skills with good attention to detail
• Ability to follow through and resolve issues
• Ability to work independently with minimal supervision
• Ability to effectively shift attention between various tasks, team needs, and business demands.

Heavy travel up to 75% of the time with peaks and valleys through the year.