Maintenance Lead Technician; Internal

The Maintenance Lead Technician is a working lead responsible for providing day-to-day direction, coordination, quality control, and oversight of the maintenance team. While the position requires strong hands-on maintenance knowledge and the ability to perform skilled maintenance work when needed, the primary responsibility is to organize, guide, inspect, and support the work of others. The Lead communicates regularly with the Property Manager or Portfolio Supervisor and promptly elevates concerns but does not independently administer formal discipline.

• Provides day-to-day direction to assigned maintenance and grounds staff, communicating clear priorities, assignments, deadlines, and expectations.
• Plans and adjusts daily and weekly work based on emergencies, resident needs, vacant-unit readiness, work-order aging, preventive maintenance, property conditions, staffing, and operational priorities.
• Reviews maintenance software reports, work-order notes, completion status, repeat requests, and backlogs; follows up on delayed, incomplete, or questionable work and maintains accurate records.
• Inspects completed repairs, vacant units, common areas, and property conditions; identifies deficiencies and verifies timely correction and readiness for occupancy.
• Provides hands-on guidance, troubleshooting support, coaching, training, recognition, and direct, timely feedback on work quality, productivity, safety, communication, and established procedures.
• Identifies employee performance, attendance, conduct, workload, or training concerns; addresses routine coaching needs and promptly informs the Property Manager or Portfolio Supervisor. Does not independently administer formal discipline or make formal personnel decisions.
• Keeps the supervisor consistently informed of work progress, unresolved issues, significant repairs, resident or safety concerns, staffing challenges, and anticipated expenses; promptly escalates urgent or recurring problems.
• Coordinates contractors and vendors; assists management with scopes of work, bids, and decisions about in-house versus contracted work; monitors pricing, schedule, performance, and quality and verifies work before recommending acceptance.
• Monitors supplies and inventory; purchases approved maintenance materials within budget and applicable purchasing procedures.
• Promotes safe work practices, identifies hazards, follows applicable health and safety requirements, and promptly reports safety concerns.
• Performs skilled interior and exterior maintenance, troubleshooting, preventive maintenance, vacant-unit preparation, and necessary repairs when operational needs require, including carpentry, plumbing, mechanical, electrical, flooring, drywall, doors, windows, roofs, gutters, and related building systems within training, authorization, and licensing requirements.
• Coordinates or assists with snow and ice removal, including accessible routes, stairs, walkways, ramps, and dumpster areas.
• Participates in meetings, required training, scheduled on-call rotations, after-hours emergency response, and holiday coverage as assigned.
• Maintains regular, dependable attendance and professional communication with residents, coworkers, vendors, and management.

Education:

High School diploma or equivalent experience commensurate with requirements of the position and proven ability to read labels, instructions, etc. and properly mix chemicals used in maintenance process. Certificate from a trade/vocational school in construction or maintenance highly preferred.

Advanced training/skill in one of the following areas: HVAC; CPO;
Plumbing; or EPO preferred.

Experience:

Minimum of…